If you can get hired here, You can do better in sales elsewhere - Solutions Specialist Verizon Employee Review

You sell your soul to the devil, and that devil is Verizon. There's a reason they're the biggest (they ate up hundreds of smaller companies) and there is a reason your paycheck does not say "Verizon wireless". They've worked around anti-trust laws and monopolized the market for cell towers. That's why they have the biggest network. They have the fastest network because they have no budget on network development. They'll tell you if you work here for four years in sales, you can go anywhere in the company. What they don't tell you is, it's only the politically charged bureaucratic suck ups that make it that far, or the ones that like cheat and steal their way to the top. My friend who worked here with me once said at a company wide get together "I'm surrounded by liars". That's all the sale is. You're taught to manipulate the price customers see, and tell them they can go Verizon edge and that ONLY costs $200 and comes with a speaker, case, screen protector and charger! How glorious! Wrong. The $200 is the cost of all that junk, and you're paying more for your phone, locked in until you pay off the entire retail cost. The people who caught on got treated terribly, and then that made things EVEN worse for the salesman, whose job depends on customer reviews!! At any given second a customer will get a call and they're asked how they liked their visit. If they hated anything, that salesman is in the doghouse. A permanent record is kept of how many times you don't reach your revenue goals, ring up something wrong, any negative reviews, and too many bad marks prevent you from rising in the company. You can be a 45 year old solution specialist, who's has worked there for 10 years, and be stuck in the same job with no chance of promotion. The base pay is LOW and everything depends on your commission dollars. I've seen managers call meetings, and TEACH their salesman how to sell the lie. That's not sales. That's high pressure bait and switch tactics. There is really no real selling going on, it's just deal after deal. The worst is the free tablet deal. That tablet line is $10-20 per month, which they do not tell the customer, and they give away tabs for promotion to increase new line sales. The customer is then stuck with either paying a $75 de activation fee or having that "free" tablet on their account for 2 years. This is not a place where the morally just should be working. If you're good enough to be hired here in a sales position, you're good enough to do other, better sales jobs. Remember that, get some tech exp, and get out. It's not worth lying to people your whole life. If you want to sell out, enjoy the benefits and try to rise up, by all means, but there are fundamental problems here, big issues in the sales process, and the scary part is, all those jobs are going to be replaced. You can do EVERYTHING online through the website, from activation, to adding lines, to upgrade, with all the same prices and customer service a phone call away. It's so much easier and there is NO high pressure involved why would anyone go back to a Verizon store? Get out of retail and apply yourself.