Cellco-Verizon Wireless Call Center in Columbia, SC- Richland Fashion Mall - Customer Service Representative Verizon Employee Review

4.0
19 Oct 2009
Recommend
CEO approval
Business outlook

Pros

Great place to get your feet in the door. Managment styles change and you have to change with each manager as you begin to rotate from manager to manager either yearly or biannunally.

Cons

They need to revamp their work/life policies. Not as rewarding or receptive to working mothers or when you or a family member are ill.

Explore other reviews about Verizon

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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