Pros
Verizon is working to expand their managed portfolio at a much faster rate than competitors. Their automation tools are far superior as well.
Cons
There was no clear direction as to where the company is headed technologically or financially. The company continuously reorganizes which brings great uncertainty. It's restructured groups in the Philippines is not making much of an impact as they continue to cut. The company is now cutting into its money making arms which could potentially bring future success to its knees. Sr. Management is trying to formulate a plan but so far, the plan is simply to cut more people. The company lacks focus on developing quality, standardized, and marketable solutions because they're trying to impact the bottom line but in so doing, they've begun to undermine the entire process. I predict a brain-drain on the company in the upcoming months and years.