Pros
Great benefits, pay is all right. Obvious great discount on cell bill.
Cons
'Commissions structure constantly played with. More "guidelines" put in place to supposedly help the customer select the right device or plan but massive downsides to commission check if only a very small amount of phones are exchanged by customer. Difficult to take vacations, prorated quota relief given for taking at least three days off for vacation but no more than 5 days relief in a single month allowed, makes planning long trips hard. Sales reps are also told to handle technical problems for customers not just sales or billing inquiries, can become quite time consuming and seems to force a rep to want to get a customer with a phone issue out of the store as fast as possible to allow the chance to find a purchasing customer.