I wouldn’t wish this remote job on anyone. - Customer Service Representative (CSR) Verizon Employee Review

1.0
13 June 2022
Recommend
CEO approval
Business outlook

Pros

The benefit package is their biggest selling point for potential employees, it is the only thing they have going for them.

Cons

Everything outside of the benefits! They don’t train properly and forget about asking for extra help. They will pretty much hire anyone fully knowing at least half of the people will not make it through training. This is not an entry level job, I worked customer service for 10+ years with other companies, and never had such a horrible experience than with this company.

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Verizon Response
3y
The stellar benefits are definitely key perks of working at Verizon. Thank you for your additional feedback. We appreciate the insights and are always looking for ways to improve.

Explore other reviews about Verizon

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Verizon is a very good company

Cons

Verizon is very slow in execution

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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