Its a hustle! - Customer Service and Sales Representative Wells Fargo Employee Review

3.0
20 Dec 2011
Recommend
CEO approval
Business outlook

Pros

The company is very strong and has a lot of job security. Overall, when working in the retail banking section of Wells Fargo, you never have fear of being laid off. A manager once said to me, the closer you are to the customers the more job security you have. Also, the benefits are great, even for those tellers who are part time. They offer paid holidays, vacations, tuition reimbursement, etc. It's also a great resume builder. If you're looking for a career in sales, Wells Fargo bankers who are good end up getting great sales experience that will definitely help you in your future career.

Cons

This company houses some of the most unethical bankers that set foot in the financial industry and the worst part is, it's the company's fault! They make the goals so unrealistic and therefore it pushes the pressure down from upper management to retail personal bankers and the only way they are capable of making their goals is to do things that most times are NOT in favor of the customer. Bankers are often closing and opening accounts, opening accounts for people who don't really need them, and worst of all opening numerous accounts for friends and family that end up getting charged fees and closing off on their own. The whole system for wells fargo sales goals focuses most on quantity of products opened rather than quality. Especially with the new account changes that makes it increasingly difficult for bankers to open accounts for customers who do not have direct deposit or a minimum balance. Also, this particular position i am in, which is the CSSR position, is basically a way for management to work you like a personal banker and pay you just a little above a teller. It's now becoming a company norm for retail managers to hire CSSRs instead of bankers just so the company can save money. 'd say its an okay company overall if you're ethical and are able to sell products the right way but be prepared to take the ride of your life.

Explore other reviews about Wells Fargo

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company, with lot of opportunities

Cons

Too much silos since it's a big company Tenure limit for contractor

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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