great benefits, very challenging on the retail side - Service Manager II Wells Fargo Employee Review

4.0
19 Mar 2014
Recommend
CEO approval
Business outlook

Pros

amazing benefits...6% company match, annual profit sharing contribution, stock purchase plan, tuition reinbursement, dental and health insurance, 23 days of pto after 3 years. If you work hard and have good sales and customer service results you can move up quickly. I was promoted from Teller to Lead Teller to Service Manager 1 to Service Manager 2 in 3 1/2 years.

Cons

Due to budget cuts it feels like we are always short staffed as we are only allowed a certain amout of hours per pay period we can schedule our employees. I enjoyed being a service manager 1 because the pay was hourly so I was paid for overtime. Now I work long hours and am not compensated for it. Some times you have to come into work on your day off if an employee comes in sick. Sometimes we are required to work 6 days a week if the store manager is on vacation (it depends on your district manager) There are difficult sales goals which can dampen employee morale. People are promoted to store managers just based on their sales numbers as bankers not based on leadership qualities of any kind

Explore other reviews about Wells Fargo

5.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved my manager at the location

Cons

I needed to grow in my career

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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