Unsupportive work culture - Great coworkers - Bank Teller Wells Fargo Employee Review

3.0
5 June 2022
Recommend
CEO approval
Business outlook

Pros

There is extensive training (1 month) and a 6 month rookie period where mistakes won't have the same consequences. Large company where you can transfer to other companies if necessary. They encourage upward mobility in the company, and will offer training and opportunities to help you become a manager or banker.

Cons

The culture is very much "the customer is always right". We take a lot of abuse from customers with little to no support from management. Customers could cuss you out and yell at you and be completely in the wrong, but if they complain you get in trouble. Customers with a history of cussing and spewing abuse are allowed to keep coming to the store and you are expected to keep serving them. Same goes for customers who flirt or are generally inappropriate. Even if they make you uncomfortable, you are not allowed to deny them service. Another con is that they can transfer you whenever they want, leaving you with the choice of resigning or changing branches, even if it's further away or otherwise inconvenient. High turnover rate. I went from the newest to the most experienced teller at my branch within 6 months of working there.

Explore other reviews about Wells Fargo

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work with with good benefits

Cons

Could find some politics depending on your location

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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