Fantastic Company but Sales Culture is Bad for Customers - Phone Banker II Wells Fargo Employee Review

4.0
11 May 2015
Recommend
CEO approval
Business outlook

Pros

- MANY opportunities for growth. - They promote a lot from within. - Benefits are pretty great. -Company is very diverse. - Pay isn't fantastic but it is competitive. - Many locations for chances to transfer. - You can also move into a different department if you have the requirements for the position.

Cons

- Sales are pushed to the point that bankers are making recommendations that aren't helpful to the customer. - Micro Managed to the point that its incredibly frustrating. - There are so many things to juggle at once: (QA, KDM, Referral Rate, Close Rate, Proxy, Adherence, AHT, etc.) and GOD FORBID one thing is bad, you are almost demonized. - Their attendance policy is SO STRICT. I lost my job because I had to miss a lot of work when I was sick. I wish the occurrences did not count when its for a medical reason.

Explore other reviews about Wells Fargo

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great team and great benefits

Cons

Hard to become full time

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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