2.0
6 Nov 2024
Former employee, more than 5 years
Charlotte, NC
Recommend
CEO approval
Business outlook
Pros
competitive pay and benefits; vast resources and advance technology; strong consumer products;
Cons
the most regulated (self and federal) environment in industry-creates an increased fear of making any mistakes; conflicting strategies and lack of vision from senior leaders on key initiatives; zero support from middle and senior managers on career development; process change/enhancements take a long time to implement; a significant amount of lack of training with fulfillment partners; outdated branch sales and support model; a severely flawed customer complaint process that causes critical reputation risk.