Pros
- Although the training is limited, at least it was offered. Trainers were great people. - My fellow workmates were all good people and easy to get along with. - Free soft drinks nearly everyday. - Coffee machine is great. - The HR Health Line number which you used to log an absence was useful and a genuinely good idea.
Cons
- Very low wages, barely $18.00 an hour. Not worth the sheer level of work you're expected to do. - Not all Senior Customer Service Representatives were like this, but some straight up refused to do their assigned duties like taking escalations. Also if the call centre is shut but you're still on a call, and you need help, don't expect anyone to be available. - Software used by iiNet is outdated, slow and malfunctions often. - Management and HR are sensitive to criticism, even if it is constructive. Be very careful when they start asking for your opinion. - The KPI's are extremely challenging to achieve simply because of how the system is structured. - Management and HR are apathetic when it comes to employee well-being. - Highly political environment, don't fall on the wrong side of the political spectrum whatever you do. - Roster is very inflexible. - Work life balance is a joke. - All the "fun" facilities are there for show, as if you have time to use them! - Heaps of managers are outsourced. So many of them have NO system knowledge or technical support knowledge.