Frank Darling Reviews

-The business is VERY poorly managed and the owners like to be the smartest people in the room. They are not open to hiring or paying the people they need to manage the business well. -You will be expected to work overtime and do the work of multiple people without getting paid extra. Everyone is salaried and "wage theft" is running rampant here. -The owners try to come across as nice, but they are just doing the bare minimum to appear this way and don't care about the health or well-being of their employees. Or at least they care about their money to a point where they overlook caring for the people who help them get it. -The company has a history of burning out employees and business partners.

So much disorganization and lack of communication between departments. The client experience really suffers because of this and there were constant daily fires to put out with frustrated customers. It would take much of my day to stay on top of all the missteps- between CAD design, procurement, shipping and the final customer experience handoff, many things fall through the cracks along the way. Management refuses to hold people accountable, leading to different departments pointing fingers at each other. Everyone seems to be in self preservation mode, and this creates tension in the workplace. As others have said, the founders (married couple- and yes very passive aggressive) have no idea how to run a jewelry business and it shows. Management is totally unresponsive to feedback (which is strange for a startup) and gave little feedback and zero coaching. The sales goals are outrageous and completely unattainable. I was working 50 hour weeks on salary with no thank you’s. You are but a number there so be prepared to be treated that way. I wish I read all the horrible Google reviews from frustrated customers before accepting this job.