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Impress Solutions

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Impress Solutions Reviews

3.0

47% would recommend to a friend

(17 total reviews)

Yui Fai Poon

76% approve of CEO

53% positive business outlook

Impress Solutions has an employee rating of 3.0 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Impress Solutions employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews
1.0
24 Jan 2018

Hard working staff, managed very poorly

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good location, right on top of the shopping centre, train station and bus links. Friendly and hard working staff (excluding management).

Cons

Awful management that have no thought for their staff. Huge staff turnaround, for a company that employ only around 10-15 people, they will have more than that come and go within a year. This is down to their low offering salaries, poor recruitment processes and then the inevitable fall out with management. Lack of care for their smaller customers Lack of trust from management with their staff. I'd also like to point out based off previous replies on this company: - Well established company with an extensive number of clients, has been in business for 20 years and is still growing and expanding. - After working at Impress you will really question how this has been possible, however they're not growing. The infrastructure of Impress Solutions is very out dated and soon enough this will catch up on them. - Hardworking team of management and colleagues. - True for all but half of management. - Friendly, sociable and supportive network. - Again only outside of management. - Strong focus on investing in training & development. - This is false, there is next to no training and development offered. Only what's required by business partners (the bare minimum). - Busy, professional & enjoyable - The company is busy, but this is due to being understaffed. Current staff are constantly strained and stressed due to workloads and then lack of care from management. The only people who are professional is everyone but management and the only enjoyable part is when Michael Poon is out of the office. As for comments made by the managing Director on the replies, there's only one reason for the current long standing employees and that's down to the location and ease for them to travel into work. I could guarantee if a similar company opened up opposite, then 90% of the staff would look to leave. The moral within the company is very low and this is all down to the management's poor communication and personal skills.

1.0
15 Nov 2017

Awful Working Environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good location, near the shopping centre and access to rail station.

Cons

This is the most uncomfortable working environment I have ever worked in my life. The Bosses behave like they are gods and swear at the clients at the backend, with very poor opinion about their customers. The old team act like a wicked fraternal group with very bad attitude towards other regulars.

Impress Solutions Response
8y
We are surprised to be alerted by this negative review and have doubts as to whether this is from a genuine current employee. If this current employee has taken the time to write this bad review about his/her current job, a more effective way of expressing his/her opinions would be to arrange a meeting with management to discuss this matter. We are rather confused by the statement ‘most uncomfortable working environment I have ever worked in his/her life’. If this is the case why do we have employees working for us for over 18 years with the majority of the employees having worked an average of 7 years. We are a professional IT company and have been trading for over 20 years serving over 600 clients and many still actively carrying out business with us. If we really had poor opinions of our customers, we wouldn’t have taken the time to improve our customer service and develop a company management policy which is BSI ISO 9001 certified. In relation to the statement about the old team, we don’t fully understand this point however we will discuss this matter with everyone to see whether this is in fact true. However, again if he/she feels strongly negative about the work environment then why have the majority been working here for this long. We hope this current employee has realised from reading this response that we are opened to having fair discussions about our management.
Viewing 1 - 3 of 17 Reviews

Glassdoor has 18 Impress Solutions reviews submitted anonymously by Impress Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Impress Solutions is right for you.