Medibank Reviews | Glassdoor.com.au

Medibank Reviews

Updated 13 May 2018
92 reviews

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3.0
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Approve of CEO
Medibank Managing Director & CEO Craig Drummond
Craig Drummond
27 Ratings

92 Employee Reviews

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Pros
  • I am able to work from home whenever I need, or wherever I feel will help me deliver my best work (in 11 reviews)

  • Work life balance and career opportunity (in 8 reviews)

Cons
  • Self-serving and poor management (in 5 reviews)

  • Very difficult place to work and a lot of people have left and are leaving now (in 3 reviews)

More Pros and Cons

  1. "Head of AHGP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time (More than 5 years)

    Pros

    Health Insurance discount, health and wellbeing allowance, people, role, flexible working, work from home

    Cons

    There are very few cons I can think of, if any.

    Advice to Management

    Keep doing what you are doing.


  2. "Structural issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medibank full-time (More than a year)

    Pros

    - great office
    - good culture

    Cons

    - alot of unnecessary meetings
    - Unclear business direction

  3. "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Medibank full-time

    Pros

    The people, friendly culture, discounted insurance, fantastic working space and flexibility

    Cons

    None that spring to mind


  4. "Great people, culture and opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time

    Pros

    Respectful
    As an evolving company lots of opportunities
    Flexible workspaces
    Interesting work
    Great ceo

    Cons

    Can feel disorganised
    Not always highest caliber people


  5. "Reviwe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Medibank full-time

    Pros

    Good company to work for. Equal female representation

    Cons

    Management is a problem. Focus is only on shareholders most of the time


  6. Helpful (1)

    "So much potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Medibank full-time (More than a year)

    Pros

    Lovely working environment especially Melbourne head office. A culture that foster work life balance, respect diversity and supportive of staffs wellbeing.

    Cons

    Dysfunctional ways of working - lots of overlap and inefficiency, lack of unifying business metrics and strategy, lack of empowerment in people to get work done.

    Advice to Management

    Unify and clarify. Restructure.

    Medibank Response

    10 Apr 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More


  7. Helpful (3)

    "Senior Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Designer in Melbourne
    Former Employee - Senior Designer in Melbourne
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medibank full-time (Less than a year)

    Pros

    working from home, team support, nicely designed office

    Cons

    leadership team lacking communication and support for career progress, mainly concerned for their own interests and egos, lack of culture that would make any one come back.

    Advice to Management

    Train your management team to help support the people making it happen, your customer obsession can only start from thinking about investing in your employees, find out why there is such a high turnover as this is making you lose every quarter.

    Medibank Response

    19 Mar 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More

  8. Helpful (1)

    "Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Former Employee - Anonymous Employee in Melbourne
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Medibank full-time (More than 3 years)

    Pros

    supportive branch manager, lots of opportunities

    Cons

    undetermined business strategy which make the position last less than 18 months


  9. Helpful (3)

    "Customer Service/Frontline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Docklands
    Current Employee - Customer Service Representative in Docklands
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Medibank full-time (More than a year)

    Pros

    Nice Building. Great people at grassroots level- on the floor,doing the real work for our Members and saving the customers time and time again.

    Cons

    We are pushed to the maximum level that people can be pushed and still manage their jobs. There is very little we can’t or won’t try to solve for our Members if we have the time and back up from our Managers.
    Sales are pushed non stop and I don’t believe you can give the amount of Great Customer Service that is needed if you have to stress over sales. It’s impossible.
    Some people are meeting their KPI’s but at a cost to the Members.
    Lip service only that our Customers come first - we are to go beyond is a laugh. We all want to but we have very strict KPI’s we are expected to manage hahahaha. How????
    Flexible working conditions is another not happening subject. It’s laughable and does not happen at all unless you got it years ago. I don’t know why they even bother saying it.
    Very difficult place to work and a lot of people have left and are leaving now. It could be good if they showed some compassion to their staff and listened and learned from the people on the floor.
    So many ask for extra training in other areas so they can really help the members more rather than fob them off - no extra training ever happens. It’s all about the $$$$

    Advice to Management

    Listen and talk to your core workers that actually save your Members. Really talk to them. Stop your managers from riding rough shod over other human beings. Stop the unrealistic KPI’s... let us do our jobs!!

    Medibank Response

    19 Mar 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Medibank full-time

    Pros

    - engaged
    - great people and culture

    Cons

    - no organic growth
    - more inspiring management

    Advice to Management

    More coaching and development

    Medibank Response

    10 Apr 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving a review about your time with Medibank.
    We appreciate you taking the time and your considered feedback.
    Please know that we’d be happy to talk with you in more... More


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