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Medibank Reviews

Updated 7 February 2018
83 reviews

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3.0
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Medibank Managing Director & CEO Craig Drummond
Craig Drummond
22 Ratings

83 Employee Reviews

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Pros
  • I am able to work from home whenever I need, or wherever I feel will help me deliver my best work (in 8 reviews)

  • Work life balance and career opportunity (in 7 reviews)

Cons
  • Self-serving and poor management (in 5 reviews)

  • The focus on work-life balance appears to be verbal only (in 3 reviews)

More Pros and Cons

  1. "Head of AHGP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time (More than 5 years)

    Pros

    Health Insurance discount, health and wellbeing allowance, people, role, flexible working, work from home

    Cons

    There are very few cons I can think of, if any.

    Advice to Management

    Keep doing what you are doing.


  2. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Medibank full-time

    Pros

    - engaged
    - great people and culture

    Cons

    - no organic growth
    - more inspiring management

    Advice to Management

    More coaching and development


  3. Helpful (1)

    "Great People in a bad structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medibank full-time (More than a year)

    Pros

    - Great people,
     - Ability to work from home now and then - provided you had no meetings (very rare).
     - Good location
     - Decent salary

    Cons

    - Managers only concerned with what their manager above them thinks
     - the smart people on the ground have their knowledge ignored to please out-of-touch managers and execs.
     - People are over-worked with no time for lunch, never leaving on time and starting early every day. I saw people crying from stress.
     - hot desking is a waste of time as you spend time looking for a desk every day.
     - cost cutting is the strategy, rather than being the best, they want to please shareholders.
     - Very high staff turnover, most people stay only 1-2 years max.

    Advice to Management

    - Hire managers that have spines and are not 'yes men'
    - Invest in long term strategies, rather than tactical changes for a quick win 'this financial year'
     - put the customer first


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  5. Helpful (2)

    "Medibank Not a good place anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Docklands
    Former Employee - Anonymous Employee in Docklands
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medibank full-time (More than 8 years)

    Pros

    Excellent location
    Activity based work culture
    Opportunity of working from home. Although not much in practice

    Cons

    Constantly changing management & focus
    Not enough budget for IT projects
    Vigorous culture of blame starting 2016
    Clear focus on Management to cut costs rather than build business

    Advice to Management

    Constant fall in Medibank health policies is a challenge.

    However, would be better if the wealth of health data is harnessed to improve business.

    Would be good if Managers are hired to improve business as a focus rather than to cutting costs as being the primary focus.

    Medibank Response

    29 Jan 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More


  6. "Sales Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in Melbourne
    Current Employee - Sales Leader in Melbourne
    Recommends
    Positive Outlook

    I have been working at Medibank full-time (More than 3 years)

    Pros

    Work life balance and career opportunity

    Cons

    Very manage up and lacks stability


  7. Helpful (2)

    "Your colleagues make the work place, not the managers or the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Docklands
    Former Employee - Anonymous Employee in Docklands
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medibank full-time (More than 5 years)

    Pros

    - Great Building;
    - Passionate about the customer;
    - Private Health Insurance Subsidy;
    - Great sense of community - specially in the D&I space;
    - Great colleagues;
    - Values driven organisation;
    - A lot of career opportunities;

    Cons

    - Lack of collaboration; while its spoken about all the time, there is a lack of execution;
    - Inexperienced management - happy to put people on performance management, however no support is provided;
    - Low salaries;
    - Dictatorial;
    - Cliquey
    - Misaligned expectations of people who are new to roles;
    - Some employees are too concerned about their personal brand, than their need to support their employees;

    Advice to Management

    Don't put people into management positions, if they are not experienced. Provide them with more tools to be a supportive and collaborative leaders as opposed to protecting their own brand.

    Medibank Response

    29 Jan 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More


  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Docklands
    Current Employee - Customer Service in Docklands
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Medibank full-time (More than a year)

    Pros

    The people on the floor doing the real work-which is helping keep our Customers who in turn keep the business running

    Cons

    Having a job. There are not a lot of cons sadly. Great Building and ease of getting to the job.

    Advice to Management

    Please STOP pushing us so hard to do everything for the Business. Let us do the real job and keep our Members happy and their business with us running smoothly.

    We can't be everything! Leave Sales to Sales team. If we are able to get Sales then it's a bonus to the Company but our focus should ABSOLUTELY be on happy members. They are the backbone of the whole business. The management are talking the talk 'Members First' but it is only TALK. It's not real. I am seeing people on the floor that are so stressed with the performance pushing that it's a wonder you're not having people go out on stress leave. Have some meetings with this core group of people. Real meetings!!!! Something has to change. Very soon.

    Medibank Response

    29 Jan 2018 – Engagement & Brand Lead

    Hi there,
    Thank you for leaving some feedback about your time with Medibank.
    At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us... More


  9. "Mostly positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist
    Former Employee - Senior Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medibank full-time (More than 3 years)

    Pros

    - CEO widely respected, regularly interacts with staff
    - Growing a real customer focus
    - Positive culture/focus on staff
    - Flexible working actualy encouraged
    - Strong purpose for better health

    Cons

    - Overload meetings & working groups
    - Prioritization unclear in some divisions
    - Some siloes and politics
    - Big 'ask permission' mentality
    - Emails often stand in for genuine interaction with leaders

    Advice to Management

    - Keep growing the customer focus
    - Don't be scared to talk about difficult subjects
    - Invite all staff to be part of the discussion
    - Stop doing too much at once (actualy help teams to prioritize, don't just talk about it)
    - Keep senior leaders accessible
    - Meetings dont equal collaboration


  10. Helpful (1)

    "ahm is Chernobyl in the making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wollongong
    Current Employee - Anonymous Employee in Wollongong
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medibank full-time (Less than a year)

    Pros

    anyone who has managed to keep their sanity in that place for more than 4 years is still on a decent salary - anyone new is paid peanuts

    Cons

    you need to have slept or gamed with managers to climb the corporate ladder

    Advice to Management

    start to treat your staff and customers like they are your staff and customers - value and respect them - and allow flexible work arrangements - don't just pretend you do in your job ads

    Medibank Response

    19 Nov 2017 – Engagement & Brand Lead

    At Medibank we deeply value the employee experience and we take feedback like this very seriously. We would encourage you to call Michelle Fryc our P&C General Manager on +61 3 8622 5284 for a... More


  11. "an okay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne
    Former Employee - Customer Service Representative in Melbourne
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Medibank part-time (More than a year)

    Pros

    Great employees to work with

    Cons

    struggle to get flexibility


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