Medibank Reviews | Glassdoor.com.au

Medibank Reviews

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Found 112 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
90%
Approve of CEO
Medibank CEO Craig Drummond
Craig Drummond
38 Ratings
Pros
Cons
  • "The focus on work-life balance appears to be verbal only(in 5 reviews)

  • "Melbourne office are quite behind in this respect(in 5 reviews)

More Pros and Cons
  1. "Great company to work in melbourne"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SAP Basis in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time for more than 9 years

    Pros

    Work close to southern cross station, work from home and parental leave

    Cons

    Career growth in IT is not defined very well inside

    Medibank2019-03-22
  2. "Billing Analyst"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Medibank full-time

      Pros

      Great flexibility and working environment

      Cons

      Hard to sometimes implement change as it's a big company

      Medibank2019-05-13
    • "Great company to work for"

      StarStarStarStarStar
        Former Employee - Senior Administration Officer in Brisbane

        I worked at Medibank full-time for more than 2 years

        Pros

        They provide training and invest in developing staff

        Cons

        Non that I can think of right now

        Advice to Management

        I don't have any advice to provide

        Medibank2019-04-01
      • "Finance"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Finance in Melbourne
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Medibank full-time for more than 2 years

        Pros

        Hard working, effective team, great benefits, good career growth.

        Cons

        Need to continue to innovate

        Medibank2019-02-14
      • "Call centre role"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at Medibank full-time

        Pros

        Great Culture and a product/service you can believe in.

        Cons

        Work can be repetitive and hard to feel engaged.

        Medibank2019-02-11
      • Helpful (2)

        "6 years at Medibank"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Medibank full-time for more than 6 years

        Pros

        Heavy focus on work/life balance

        Cons

        Too top heavy with little to no cohesion or accountability at all levels. Progress is way too slow compared to other similar sized insurers I've worked for.

        Advice to Management

        Hire more competent Executives who are functional and work well together and also implement a behaviour-focused program to improve company culture as HR management are more concerned about brushing people issues under the carpet rather than addressing them. Company values are literally just words as hardly anyone exhibits those behaviours.

        Medibank2019-02-06
      • Helpful (6)

        "Call Centre: Worst job of my entire life (no exaggeration)"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service/HPAT in Docklands
        Doesn't Recommend
        Negative Outlook
        Approves of CEO

        I worked at Medibank full-time for more than 2 years

        Pros

        Head office building is amazing - like a multi-colored spaceship (google it). Great if you catch a train to the city as it is right next to Southern Cross Station

        Cons

        Working on the phones (customer service) at Medibank is single-handedly the worst job I ever had in my life (for context I've worked in similar roles at several companies in Melbourne): - Customers are usually on hold for between 20-50 minutes - and are either MISERABLE or ANGRY by the time they speak to you. (There are 2-3 Million Customers - and anywhere between 300-600 CSO's, do the numbers). - Every millisecond...

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        Advice to Management

        - If you treat your call center workers like dirt - they will treat your customers like dirt. I saw genuine customer service workers who cared about customers become the least caring people before my eyes (as the metrics don't measure this) - For God's Sake: Stop hiring 'people leaders' externally - it is very demotivating to have to report to someone who has been here all of 5 minutes and is actually asking you questions....

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        Medibank2018-12-27

        Medibank Response

        January 7, 2019Enagagement & Sourcing Coordinator

        Hi there, Thank you for leaving feedback about your previous employment experience with Medibank. We pride ourselves on our people, our culture and our strong customer focus, so we’re really sorry to hear that your experience with us hasn't been all positive. Please know that we’d ...

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      • "Good"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at Medibank full-time

          Pros

          More focussed on business goals

          Cons

          No flexibility at work. lacks work life balance

          Advice to Management

          consider work life balance

          Medibank2018-11-16
        • "Chief Marketing Officer"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - CHIEF MARKETING OFFICER in Melbourne
          Recommends
          Neutral Outlook
          No Opinion of CEO

          I worked at Medibank for more than 2 years

          Pros

          Positive culture, with genuine interest in member health .

          Cons

          Highly regulated industry with relatively few levers available to break out in the marketplace.

          Medibank2018-10-25
        • "Working at Medibank"

          StarStarStarStarStar
            Current Employee - Anonymous Employee 

            I have been working at Medibank full-time

            Pros

            Good people to work with. Insurance and myki benefits

            Cons

            not much opportunity to grow

            Advice to Management

            Managers should be trained to not to micro manage.

            Medibank2018-10-14
          Found 112 reviews