Medibank Reviews | Glassdoor.com.au

Medibank Reviews

Updated 5 Dec 2019

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3.2
54%
Recommend to a Friend
80%
Approve of CEO
Medibank CEO Craig Drummond
Craig Drummond
50 Ratings
Pros
Cons
  • "The focus on work-life balance appears to be verbal only(in 5 reviews)

  • "Melbourne office are quite behind in this respect(in 5 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Executive in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time for more than 3 years

    Pros

    - genuine flexibility - engaged CEO - absolute customer focus - passion for health - internal development and quality of training is very good

    Cons

    - parts of the business are bit disconnected - career pathways could be clearer

    Advice to Management

    - clear career development - shared goals/ KPIs across the business

    Medibank2019-08-17
  2. "Good Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Consultant in Melbourne
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Medibank full-time for more than 3 years

    Pros

    Good pay Pretty flexible with time off

    Cons

    Not enough access to career progression

    Medibank2019-12-06
  3. Helpful (1)

    "Not ready for change, not open to research insights. Poor culture. Damaging, short sited processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medibank full-time for less than a year

    Pros

    Good digital innovation. Great inclusion and sustainability strategy.

    Cons

    Discourage collaboration between CX, UX, data and digital. Too many senior leaders, very removed from the teams doing the work to improve customer experiences. Happy to sell useless products, adding no value to customers.

    Advice to Management

    Customer experience and digital experience are two arms of the same branch, not teams that should be competing for a resource. If you're not ready for change, work on a strategy that brings everyone on the journey. If you're not open to research insights, don't ask for them. Poor culture should not be cloaked in secrecy. Damaging, short-sited processes and out of date insurance products should be reviewed, they... cause harm.

    Show More
    Medibank2019-11-29
  4. "Medibank Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busineess Analyst 

    I worked at Medibank full-time for more than a year

    Pros

    Nice office. Flexible working is encouraged. Hot desks

    Cons

    Very few team building or culture focused events organised

    Medibank2019-11-08
  5. Helpful (1)

    "Terrible Work Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Analyst in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medibank full-time for less than a year

    Pros

    Near Public Transport- Southern Cross Relaxed Environment

    Cons

    Terrible Work Culture Way Behind Industry in Innovation and Technology

    Advice to Management

    Retain smart and hard working people

    Medibank2019-11-24
  6. "IT Professional"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Melbourne

    I worked at Medibank part-time for more than a year

    Pros

    Good at some stuff yeah.

    Cons

    Bad at other things, yep.

    Medibank2019-10-28
  7. Helpful (1)

    "Pretty great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Coordinator in Melbourne
    Recommends
    Positive Outlook

    I have been working at Medibank full-time for more than a year

    Pros

    Decent place to work. Great culture. They’re really into taking care of their employees in a non-token way.

    Cons

    Lots of people working there who are totally personality-free. Blank, smiley fakes at all levels of management, but they’re all competent and treat people well.

    Advice to Management

    Spend more money on systems. Much more. Build one piece of software for the entire business, and stop silo-ing information. Pretty much every in-house or custom tech platform is infuriating. Yes, even the new ones. And abandon jargon. Make it a strategy. Talk like humans. Make an effort to change this part of the culture.

    Medibank2019-10-08
  8. "Not a good organisation"

    StarStarStarStarStar
    Current Employee - Assistant Manager 

    I have been working at Medibank full-time

    Pros

    Good PHI subsidy, gender equality, retail

    Cons

    Too many tasks to do in the retail. trying to save costs

    Medibank2019-10-10
  9. "Test lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Test Lead in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medibank full-time for more than 3 years

    Pros

    Good place to work with

    Cons

    New starters process / trappings are not very helpful

    Medibank2019-09-25
  10. "Overall pretty good after a big period of instability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of in Melbourne
    Negative Outlook
    Approves of CEO

    I worked at Medibank full-time for more than 5 years

    Pros

    Genuine commitment to wellbeing and work life balance, and customer focus of current CEO. Amazing Head office building. Seems to have settled down a bit with the current CEO after a period of crazy management restructuring and 180 degree strategy U turns shortly after its IPO

    Cons

    Tough industry to be in with cost pressure on Health insurance. Frequent restructures. Some Execs can be difficult to deal with

    Medibank2019-09-12
Found 133 reviews