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Full-timePart-timeApprove of CEO
Craig Drummond
29 Ratings
Pros
"I am able to work from home whenever I need, or wherever I feel will help me deliver my best work" (in 11 reviews)
"Work life balance and career opportunity" (in 8 reviews)
Cons
"Self-serving and poor management" (in 5 reviews)
"Silos and lack of direction discourage teamwork and foster a finger pointing culture" (in 3 reviews)
![Medibank Logo]()
"Great Company to work for!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Medibank full-time (Less than a year)
Pros
- company culture is amazing
- friendly staff
- great salariesCons
IT updates - ditch Windows 7 and IE9
More tools available to frontline agentsMedibank 2018-06-14 03:11 PDT![Medibank Logo]()
"Team Leader - Call Centre"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Medibank full-time (More than 5 years)
Pros
Plenty of growth happening, opportunities to move around the call centre if you work hard & make yourself known.
Team work well together, everyone supports one another of help is neededCons
If you aren’t making yourself known you can be forgotten about.
Advice to Management
Set clear development goals for all employees, have a progression map of roles available within the business so people can see their possibilities
Medibank 2018-06-22 15:57 PDT![Medibank Logo]()
"Consultant"
StarStarStarStarStarI worked at Medibank full-time
Pros
Great working environment. Flexible and fun culture
Cons
Managers are promoted quickly and while that is a good thing, the business should consider training green managers to learn how to manage staff.
Medibank 2018-06-11 21:46 PDT![Medibank Logo]()
"Structural issues"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Medibank full-time (More than a year)
Pros
- great office
- good cultureCons
- alot of unnecessary meetings
- Unclear business directionMedibank 2018-05-13 04:24 PDT![Medibank Logo]()
"Customer Consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Medibank full-time
Pros
The people, friendly culture, discounted insurance, fantastic working space and flexibility
Cons
None that spring to mind
Medibank 2018-04-25 00:41 PDT![Medibank Logo]()
"Great people, culture and opportunities"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Medibank full-time
Pros
Respectful
As an evolving company lots of opportunities
Flexible workspaces
Interesting work
Great ceoCons
Can feel disorganised
Not always highest caliber peopleMedibank 2018-04-15 11:53 PDT![Medibank Logo]()
"Reviwe"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNo opinion of CEOI have been working at Medibank full-time
Pros
Good company to work for. Equal female representation
Cons
Management is a problem. Focus is only on shareholders most of the time
Medibank 2018-04-07 23:21 PDTHelpful (1)
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"So much potential"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at Medibank full-time (More than a year)
Pros
Lovely working environment especially Melbourne head office. A culture that foster work life balance, respect diversity and supportive of staffs wellbeing.
Cons
Dysfunctional ways of working - lots of overlap and inefficiency, lack of unifying business metrics and strategy, lack of empowerment in people to get work done.
Advice to Management
Unify and clarify. Restructure.
Medibank 2018-03-20 03:52 PDTHelpful (4)
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"Senior Designer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Medibank full-time (Less than a year)
Pros
working from home, team support, nicely designed office
Cons
leadership team lacking communication and support for career progress, mainly concerned for their own interests and egos, lack of culture that would make any one come back.
Advice to Management
Train your management team to help support the people making it happen, your customer obsession can only start from thinking about investing in your employees, find out why there is such a high turnover as this is making you lose every quarter.
Medibank 2018-03-08 04:53 PSTHelpful (3)
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"Customer Service/Frontline"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at Medibank full-time (More than a year)
Pros
Nice Building. Great people at grassroots level- on the floor,doing the real work for our Members and saving the customers time and time again.
Cons
We are pushed to the maximum level that people can be pushed and still manage their jobs. There is very little we can’t or won’t try to solve for our Members if we have the time and back up from our Managers.
Sales are pushed non stop and I don’t believe you can give the amount of Great Customer Service that is needed if you have to stress over sales. It’s impossible.
Some people are meeting their KPI’s but at a cost to the Members.
Lip service only that our Customers come first - we are to go beyond is a laugh. We all want to but we have very strict KPI’s we are expected to manage hahahaha. How????
Flexible working conditions is another not happening subject. It’s laughable and does not happen at all unless you got it years ago. I don’t know why they even bother saying it.
Very difficult place to work and a lot of people have left and are leaving now. It could be good if they showed some compassion to their staff and listened and learned from the people on the floor.
So many ask for extra training in other areas so they can really help the members more rather than fob them off - no extra training ever happens. It’s all about the $$$$Advice to Management
Listen and talk to your core workers that actually save your Members. Really talk to them. Stop your managers from riding rough shod over other human beings. Stop the unrealistic KPI’s... let us do our jobs!!
Medibank 2018-02-24 14:56 PST
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