Medibank Reviews | Glassdoor.com.au

Medibank Reviews

Updated 15 November 2018
105 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
Medibank Managing Director & CEO Craig Drummond
Craig Drummond
33 Ratings

105 Employee Reviews

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Pros
  • "I am able to work from home whenever I need, or wherever I feel will help me deliver my best work" (in 11 reviews)

  • "Work life balance and career opportunity" (in 9 reviews)

Cons
  • "The focus on work-life balance appears to be verbal only" (in 4 reviews)

  • "Very difficult place to work and a lot of people have left and are leaving now" (in 3 reviews)

More Pros and Cons

  1. "Medibank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Intelligence Analyst
    Current Employee - Senior Business Intelligence Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time (More than 3 years)

    Pros

    great work & life balance, insurance benefit

    Cons

    slow process, heavy senior management team


  2. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medibank full-time

    Pros

    More focussed on business goals

    Cons

    No flexibility at work. lacks work life balance

    Advice to Management

    consider work life balance

  3. "Chief Marketing Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CHIEF MARKETING OFFICER in Melbourne
    Former Employee - CHIEF MARKETING OFFICER in Melbourne
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Medibank (More than a year)

    Pros

    Positive culture, with genuine interest in member health .

    Cons

    Highly regulated industry with relatively few levers available to break out in the marketplace.


  4. "Working at Medibank"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medibank full-time

    Pros

    Good people to work with. Insurance and myki benefits

    Cons

    not much opportunity to grow

    Advice to Management

    Managers should be trained to not to micro manage.


  5. Helpful (3)

    "People - awesome. Funding - not so awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Product Owner in Melbourne
    Former Employee - Digital Product Owner in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medibank full-time (More than a year)

    Pros

    The people I worked with were awesome. Dedicated and skilled colleagues - the vast majority of which cannot be faulted. I loved working with the people in my team and wider department.

    Cons

    The funding model is fundamentally flawed as there is no "always-on" funding, particularly for critical / central functions like digital.

    Everything is tied to big bang / project based funding, which in turn is reliant on long-term business case funding.

    This results in very stagnant top-down funding and decision making that is not very agile or responsive to anything other than executive whims.

    Advice to Management

    Resource your teams adequately to do what you hire them for and then get out of their way and allow them to actually make decisions.


  6. "Amazing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copywriter in Docklands
    Current Employee - Copywriter in Docklands
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank part-time (More than a year)

    Pros

    Beautiful office with chess, fussball, fire pits, cafes, etc.
    Flexible working hours
    Great company culture and focus on employee wellbeing
    Many women in leadership positions

    Cons

    A little behind on digital practices, and having many stakeholders and legal considerations can make getting things done a slow, frustrating process.


  7. "Medibank"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medibank full-time

    Pros

    - Discounted health insurance
    - Myki

    Cons

    - Went through a restructure there

  8. "Great Training and Facilities"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medibank part-time

    Pros

    - Thorough training
    - Friendly coworkers
    - Amazing office and facilities

    Cons

    No cons observed so far


  9. Helpful (4)

    "Smoke and Mirrors- Looks Good on the Outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial in Docklands
    Current Employee - Commercial in Docklands
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Medibank full-time (Less than a year)

    Pros

    - Activity based working- another type of hot desking
    - Great offices and facilities
    - central location close to southern cross station
    - friendly CFO and CEO

    Cons

    - appears to be “work life flexible” however you will discover almost everyone working outside hours
    - unrealistic expectations- work overtime to get the job done no matter what
    - “yes” middle management however management are clueless
    - blame game culture
    - turnover of employees just under 2 years
    - average pay

    Advice to Management

    Be realistic, it’s ok to say no to your superiors. Your team are the ones doing the hard yards, so if they’re unhappy there’s a good chance they will leave- which means their knowledge will probably go with them.

    Medibank Response

    2 Sep 2018 – Enagagement & Sourcing Coordinator

    Hi there,
    Thank you for leaving some feedback about your current experience with Medibank. At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience... More


  10. "Team Leader - Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time (More than 5 years)

    Pros

    Plenty of growth happening, opportunities to move around the call centre if you work hard & make yourself known.
    Team work well together, everyone supports one another of help is needed

    Cons

    If you aren’t making yourself known you can be forgotten about.

    Advice to Management

    Set clear development goals for all employees, have a progression map of roles available within the business so people can see their possibilities


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