Bad leadership, bias and mistrust leads to exodus.
Pros
Product and services are good.
Cons
There are massive problems in Marketing and Sales. They have been through endless leadership and there is no end in site. The company is structured into two main regions, US and UK. This is where the problem begins. Despite promoting a strong company culture, these two sides cannot get along. Instead of working together, there's a power struggle. Management in the US seems to change every minute. Have the right person in and it's a great place. Get someone bad and your life just turned upside down. But here's the problem, HoD's are completely disconnected with what is happening in the market and with staff. They encourage you to speak up, but if it's something they don't want to hear, you'll get fired or will be forced out. The problem rises when new senior decision makers fire or force good employees out, only to be let go or quit within three to twelve months. It's terrible and goes against the culture they preach. It's failure in employee retention at its best. On average this company loses 3-5 good employees for every bad Management hire. As for UK, it's a mixed bag. Some great teams exist while others continue to have internal struggles. The bad teams are led by leaders which favour employees. These ill equip, non-inspirational leaders are simply 'yes' people. When leaders hire outside vendors to teach their craft, it should be a red flag. Teams act happy, but it's a facade. If you don't play along and you'll be blacklisted. Come anywhere close to exposing weakness in leadership and consider yourself gone. This has created complete distrust. Employees will tell you "Be careful on who you trust and what you say. People watch you". Believe them. Chats, emails, surveys, private consulting, communication tools, all monitored in some way. It's easy to find out who may have said something what when they get reports. You signed up, they mine the general feedback, you become a target. It's a virus and methodology that reaches all the way to HR. Really sad for all the money spent on culture. There are offices overseas, but these roles are given to people who are not qualified, do not know the region or do not possess the experience. They survive because the market is so unfamiliar. Overall expectations on revenue are unrealistic and can only be equated to overpromising to investors. This has created numerous pressure cookers that have exploded time and time again. It's unrealistic, just like their ever changing compensation plan which is based on Finance reporting instead of deal closing. Stock options are non-existent unless you consider anything below 1000 shares profit sharing.
