Onfido Reviews | Glassdoor.com.au

Onfido Reviews

Updated 6 Aug 2019

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Found 111 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
86%
Approve of CEO
Onfido CEO  Husayn Kassai
Husayn Kassai
99 Ratings
Pros
Cons
  • "Vague career progression path in most engineering roles(in 6 reviews)

  • "fast growing so if you don't like that you may be better suited to a larger company which is more steady(in 5 reviews)

More Pros and Cons
  1. "An exciting and informative environment in a growing ecosystem!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contractor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido for more than a year

    Pros

    Onfido adopts a company culture that is geared toward the support, learning and development of employees with a focus on interdepartmental interaction. Regular workshops / deep dives are held discussing Onfido's products, services and it's place in the ecosystem, keeping the workforce informed on any developments. From coding clubs, to regular football matches, to weekly drinks and a lot of other fantastic events...

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    Cons

    As with any company experiencing high growth, there are times that teams can be stretched thin.

    Onfido2019-08-06
  2. Helpful (1)

    "Great vision and product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    It has been a really great experience so far. The onboarding was intense but very valuable. You get to meet fellow Newfidos and instantly have some friends in every department. Onfido really makes sure you get to know the entire business including a Q&A session with the founders. Made me feel very comfortable from Day 1. The culture is great and the leadership team do a good job to make sure it is maintained. Not...

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    Cons

    Onfido is a fast growing start-up. You have to take your own initiative sometimes to get answers and help, however everyone is happy to take time for you. You will have to put some hard work in for time to time, but you will see the results.

    Advice to Management

    Keep doing what you are doing, particularly in terms of culture, training and support while we grow.

    Onfido2019-07-30

    Onfido Response

    August 2, 2019Cofounder & COO

    Thanks for the review!

  3. Helpful (1)

    "Great company! Good people! Exciting product!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Onfido full-time for more than 3 years

    Pros

    I joined Onfido pre-series A with less than 20 of us on the floor, and left with the company hosting more than 300 employees in several parts of the world - seeing all of that and the opportunities that came with it along the way was nothing short of amazing. I was given a runway to build a team, the opportunity to take on challenging projects and several opportunities to help shape my career - I owe a great deal to Onfido!...

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    Cons

    As with any start-up, you don't always have all the resources you require so you need to be creative and versatile - this makes Onfido a place to get your hands dirty and build! As the company has grown and the different organisations in the business take shape, sometimes procedures and the need for sign-off come at the expense of efficiency - a difficult balance to strike! Onfido has a truly amazing culture and...

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    Advice to Management

    Further promote accountability and visibility across the whole company, especially at senior leadership level - regular updates from our leaders and transparent measurements of performance for all to see in consistent formats. Continue to invest in the product, in people, and tools for the team to use allowing them to work smarter. Room for individual contributors to share their thoughts on potential changes in...

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    Onfido2019-07-31

    Onfido Response

    August 1, 2019Cofounder & COO

    Hey, thanks for this detailed review. Glad you could join us for the journey from 20 -> 300, and hope you grew as much as we did during it. Noted on new leaders. We're working hard to ensure our recruitment process is as thorough as it always has been and we never slip into just ...

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  4. Helpful (1)

    "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Designer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time

    Pros

    Welcoming people, feeling of belonging Lots of training and growth opportunities Strong focus on career advancement Amazing benefits Feel supported You are trusted to do your job, no micromanaging Flexible hours Interesting product and discussions around the ethics of what Onfido does Flat structure Socialising is actively encouraged Feel respected as an individual You can have bad days and it is ok ...

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    Cons

    New business that grows rapidly - can lack in structure at times, but people are working on it.

    Advice to Management

    Keep up the good work. Your vision is admirable and we really appreciate all your efforts to keep the culture strong while scaling up.

    Onfido2019-07-25

    Onfido Response

    August 1, 2019Cofounder & COO

    Thanks for the review! I loved "you can have bad days and it is ok"—it's a nice way to frame the supportive culture we've tried hard to build here :)

  5. Helpful (14)

    "The company is failing financially, cannot retain employees, and the product is way behind market."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Onfido full-time for more than a year

    Pros

    Some decent well meaning people being forced to stay silent on issues and challenges.

    Cons

    The positive reviews on glassdoor are all written by the COO and executed by he and the "People" team which are the most ruthless of all. The COO is more concerned with grammar than revenue and truly believes is he ALWAYS the smartest person in the room despite never having had a real job. The CEO is an ostrich with his head in the sand, only concerned about his public image, and too much of a wimp to lead a company...

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    Advice to Management

    Pack it in now, and spare the team the pain.

    Onfido2019-07-16
  6. Helpful (1)

    "Fast growth and lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in London, England
    Recommends
    Positive Outlook

    I worked at Onfido full-time for more than 3 years

    Pros

    Customers love the product. Opportunities for progression. Supportive and collegiate environment Transparent decision making at the top-level Good company benefits Good bonuses if you hit targets

    Cons

    Need to have better communication between sales and account management teams as sometimes they create a whole lot of work/promises we can't deliver on. Existing structures are under pressure from the very strong growth company is going under

    Advice to Management

    Overall, just keep doing what you're doing but make sure that your internal processes are able to handle the increased volume of work

    Onfido2019-06-14

    Onfido Response

    June 16, 2019Cofounder & COO

    Thanks for the great review!

  7. Helpful (3)

    "A very special startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than 3 years

    Pros

    Onfido is a very special startup: - we are trying to solve a foundational problem in the online world - we are doing it with a great approach and tons of enthusiasm - we are an incredibly diverse and talented team.

    Cons

    Being the problem to solve very challenging and the team, on average, young, Onfido's journey is not always smooth. But which true adventure is always smooth?

    Onfido2019-06-01

    Onfido Response

    June 5, 2019Cofounder & COO

    Thanks for the kind feedback! It's definitely a rollercoaster journey :)

  8. Helpful (4)

    "Company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Researcher in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Onfido really cares about employee experience and talent retention. To achieve that they offer very flexible working hours / working from home policy, learning and development opportunities. Your path to progress within the company is also very clear. Most importantly, the people are work with are great. I've not worked in any other company where I didn't encounter any communication issues / personality clashes etc....

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    Cons

    As the company's growing rapidly, the office is getting crowded. There's plenty of company events that sometimes take up a chunk of your time. I believe those problems will be eventually resolved.

    Advice to Management

    Keep it up!

    Onfido2019-05-28

    Onfido Response

    May 30, 2019Cofounder & COO

    Thank you for the positive feedback! Feels great knowing that we're giving you an enjoyable career experience. We'll keep expanding the office space as we grow too :)

  9. Helpful (2)

    "Excellent company culture with an emphasis on work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Account Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    When you join the company, everyone tries everything they can to support you. There is a positive vibe and sense that this company is going place, with a lot of support to help you learn and do the best you can.

    Cons

    The US team grew too fast last year with some clearly bad hiring choices. Concerns were raised about the low performers early on but only recently has been corrected. It's taken longer than it should have to correct. Similar issue in the Singapore office.

    Advice to Management

    Hold to the same standards when hiring in global offices.

    Onfido2019-06-02

    Onfido Response

    June 5, 2019Cofounder & COO

    Thanks for the review! Appreciate your feedback about us taking longer than we should have taken to correct for bad hiring choices. It's sometimes hard to have these conversations and we do our very best to give people a chance to improve. But you're right that in this case we gave ...

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  10. Helpful (1)

    "Energetic, exciting - it was a brilliant career decision for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time

    Pros

    Every day is exciting, and you get to bounce off some of the smartest people I've ever worked with. I've learned more here than in any previous role. There's huge amounts of goodwill and energy to make this a good place to work.

    Cons

    It's fast, and you definitely get days where you feel tired. We all know what the end goals are, but you need to figure out the way to get your area there, and make it happen - this is inspiring some days, and feels like a mountain to climb other days, so you have to be sure you're the kind of person that would thrive like this.

    Onfido2019-06-05

    Onfido Response

    June 13, 2019Cofounder & COO

    I'm so glad to hear that. We're working hard to do exactly what you say--ensuring you learn more here than in any other role. And yes--life at Onfido is not for the faint-hearted!

Found 111 reviews