Onfido Reviews

Updated 26 Apr 2021

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4.3
90%
Recommend to a Friend
100%
Approve of CEO
Onfido CEO Mike Tuchen (no image)
Mike Tuchen
6 Ratings
Pros
  • "Work/life balance, Sanctus mental health coaching, great colleagues, great opportunities to learn, good office(in 12 reviews)

  • "Benefits include flexible working, mental health coaching, fully stocked kitchen with fresh food pretty much every day(in 9 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "I am happy here."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Designer in London, England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Onfido full-time for more than 3 years

    Pros

    - Forward-thinking - Inspiring - Fast-growing, it never gets boring - Agile - Lots of opportunity to learn and grow - Trusted to do your best and innovate - Efforts are recognized - Great benefits and support - Culture initiatives promote open dialogue between employees (mental health, inclusivity, etc)

    Cons

    - The amount of change can feel a bit stressful and chaotic at times, especially when it's about leadership changes.

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  2. "Week Offs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Mohali, Punjab, Punjab
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Can we enjoy our week offs without any work load from office ?

    Cons

    Do we have work on our week offs ?

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  3. "Great opportunity to grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Onfido full-time for more than 3 years

    Pros

    E-Team is proactive and keeps everyone updated of the new stuff.

    Cons

    None I could think of.

  4. Helpful (2)

    "An amazing team to be part of"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President of Operations in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    It's really nice to feel part of something rather than just going to work. The atmosphere and diversity mean there's never a dull moment and you constantly learn from the great people around you. All 3 founders are still active in the business are stronger drivers of this culture. The executive team are all inspiring leaders in their fields. I personally work most closely with COO, CFO and CRO who have all been very supportive of my career growth. They all truly care about the teams the lead and will make time for you whenever you need it. It is also nice to work in the forefront of machine learning. When I joined Onfido I treated it like an investment in my career. I wanted to work in an industry thats growing fast and I want to back the winning horse. Online Identity is booming and thanks to our approach using machine learning we are doing just that. Everyone who joins gets equity in the company and it's great to feel like you genuinely own (a small) part of the company. Onfido nearly doubles in size every year, and it's been amazing to welcome so many more very talented to my team. in the short time. Having been here slighty over a year, I can honestly say it's the best decision I've ever made.

    Cons

    As we are growing at such pace, there will always be challenges that need resolving quickly. We are a company of doers, so you need to be happy to role up your sleeves. I personally like this, but it's clearly different than working for an established company.

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  5. "Not bad,as an overnighter."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor II in Pueblo, CO
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Supportive work environment,decent pay and benefits.

    Cons

    This site, needs better ventilation maintenance and cleaning.

  6. "Fantastic place to grow your career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    - Business is growing fast with strong products - Lack of arrogance on where we need to improve - Company culture is good where employees felt truly looked after - Strong management team and great hiring process means business brings on good candidates

    Cons

    - Harder to understand how the teams all fit together but this is more due to remote working than the company specifically

  7. "Hidden Gem of a Tech firm"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Lovely place, lovely people, growing quickly

    Cons

    Currently remote working, could pay more

    Continue reading
  8. COVID-19
    Helpful (7)

    "Lots of potential"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at Onfido full-time for more than a year

    Pros

    Great people, great product and an interesting space that is getting more important as companies are forced to deal with the pandemic long term. In Europe Onfido has the top clients and as Onfido grows the US and brings in more senior management that will be the case there too. The new CEO is refreshing and seems to have the right vision and has actually spoken with a huge number of people of all levels across the business to understand what is happening. That sense of focus had been missing for a while and the fact that he is going to such lengths shows he wants to get this right for everyone.

    Cons

    Very weak eteam that everyone worries about how they function together. Several members are borderline abusive. One doesn't hide how much he hates the company, the culture, the people, the product, and seems mostly checked out. HR is more concerned with people following policy and backing up the execs than helping create a healthy environment and supporting the people below (bringing in experts to give us talks or have mental health counciling does nothing when you know of and tolerate the abuse) Some teams have great support and career prospects and others are at the mercy of their eteam head.

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  9. "Great Company with a fantastic culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    Onfido has one of the best cultures I have experienced. Everyone wants you to be the best you can and the work is challenging, yet rewarding

    Cons

    Some internal processes need to be changed in order to keep up with the fast growing nature of the company, but I'm sure this will happen in due time.

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  10. "Onfido is the best process in bpo"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non Voice Process in Noida
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    All over world verify document

    Cons

    Onfido process follow instruction and work on honestly

    Continue reading
Viewing 1 - 10 of 139 Reviews

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