Pros
You get your own office with work from home opportunities, the pay is great if you have a psychology background (because we all know what psych majors get paid like). There are regular bonuses and raises (but not for getting degrees or higher education). Networking opportunities and learning resources in all of Colorado becomes handy.
Cons
Management has been in place for 10+ years, while all other workers have been there less than 3 years. During my second month, I turned into the longest standing case manager because the turnover was 100%. The next several months included getting new case managers who left in a month or less for various reasons. During times of high turnover, they distribute the cases among the case managers still employed. For 3 straight months (pre-covid) i managed 119 cases on my own while they hired more people. They did not thank me or provide any additional pay, or really anything. Extra events that are presented as optional are absolutely not optional, because when you don't go, the head takes your attendance personally and reflects in how the employee is treated or talked about in the office. These extra events include holiday items, random celebrations, people's retirements, etc. When asking the management about not going in my first 2-3 months, they just said "ehhh?" while nodding their head, and said "it's expected." That's not optional. The clients are all very stressed and upset with the high turnover and it makes sense. They sign 1-5ish year contracts and get a new case manager every year or less. It makes it hard to utilize skills and make meaningful connections with the clients. Management talks poorly about employees and makes fun of them. It was really odd sitting in my office and just... hearing a full on session of talking poorly about someone. Laughing and everything. It was so strange, and made me personally self conscious. Their go-to discipline model is immediate termination. All the employees walk around in fear of making small mistakes because it's extremely likely you'll get terminated on the spot. I wish I was joking. A former employee who was fired asked the head directly if we have written rules for something that can be given to a client. It was seen as disrespectful and he was fired on the spot. Another time, one of the case managers didn't document enough and was fired on the spot, clearing his office out in front of everyone as the managers walked around smiling. I was also fired after making 1 mistake in a 2 year span, on the spot.
