Policy Expert Reviews

4.2

82% would recommend to a friend

(422 total reviews)

Steve Hardy

93% approve of CEO

82% positive business outlook

Policy Expert has an employee rating of 4.2 out of 5 stars, based on 422 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Policy Expert employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

422 reviews
1.0
2 Aug 2019

AVOID AT ALL COSTS

Recommend
CEO approval
Business outlook

Pros

NONE - LITERALLY NONE NOTHING

Cons

Micro managed Treated like children as half the people there are kids! Poor resource management Poor training Poor ongoing training Overall poor job role Volume inbound repetitive calls Boring roles No progression EVER just doing the same call over and over and over again robots could do this job! Awful work / life balance Awful upper management Poor incentives / work events If you want a job to literally have the same conversation 50 times a day then go for it! Lol if you have half a brain cell AVOID AT ALL COSTS. I can’t stress how poor this place really is the only positive reviews are new employees and they get you to do these reviews within your first few months Before you realside how POOR AND UN ORGANISED it actually is. I can’t be more honest if your reading this then do yourself a favour and look elsewhere Speak to any current staff member who’s been there longer than the probation period (which is a nightmare to pass they just keep rolling people over again and again I’ve know people to be on probation after yeah one still!) and them members of staff will tell you the truth Very negative atmosphere Very low morale If you want to go to a job to die! Go here lol It is hands down the worst place i have ever worked I could go on and on honestly. I was there for 2+ years and was the biggest waste of my life ever. Should’ve moved sooner, so if you are a sensible person take my advice and RUN You are sat at a desk and you take call after call after call of the same conversation Again if you don’t consider yourself a stupid person I would avoid. You role would be as a HUMAN/ROBOT CANT PUT IT ANYMORE HONESTLY

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Policy Expert Response
6y
Thank you for your feedback, we welcome everyone's comments to enable us to continually improve. As a company that have heavily invested in our learning and development for all individuals recently it is disappointing to see that you have not benefited from this personally. We do recognise that working within a call centre environment over a period of time does not suit everyone. Due to our high focus on exceptional customer service this can lead to similar conversations occurring on a regular basis. We have team incentives and a social area equipped with pool tables/table tennis that allow a friendly and fun environment, despite the regulated industry we work in. We wish you every success in the future and thank you for the work you did while you were with us.
1.0
17 July 2022
Recommend
CEO approval
Business outlook

Pros

No pros I can think of

Cons

Too much office politics. Lazy management

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Policy Expert Response
3y
Thank you for taking the time to write your review. We would be keen to understand your comments and would urge you to reach out to the people experience team on peopleexperiencemk@policyexpert.co.uk to explore this in more detail.
1.0
18 Nov 2019
Recommend
CEO approval
Business outlook

Pros

easy job but wait until you experience a few of the rotten people

Cons

everything is fine until you run into issues, theyll let you drown.no matter how hard you perform they will let the same people reap the recognition. hidden toxic workplace, nasty management that will brush things under the rug to keep things fine and dandy.beware especially in the services section.avoid at all costs

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Policy Expert Response
6y
Thank you for taking the time to write your feedback and leave a review. As we have an open door policy and are a company that invests in employee engagement, we would very much like to offer you the opportunity to discuss your feedback and how we could improve your experience. If you feel you would like to do so, please approach either your own head of department or any of the senior management team.
Viewing 1 - 3 of 422 Reviews

Glassdoor has 430 Policy Expert reviews submitted anonymously by Policy Expert employees. Read employee reviews and ratings on Glassdoor to decide if Policy Expert is right for you.