Velera Reviews

3.2

50% would recommend to a friend

(26 total reviews)

40% positive business outlook

Velera has an employee rating of 3.2 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

26 reviews
2.0
10 Sept 2024

After merger, company has changed for the worse

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Historically, I have enjoyed working a Co-op despite company restructures and growing pains. The culture has always been a strong reason for me to stay as well as the ability to be involved in programs that allow cross-departmental collaboration. There is pride in how people here work to provide for customers, and encouraging the credit union mission is a good goal to strive towards. The growing DEI programs are also encouraging.

Cons

The merger has been a nightmare and actions the company has taken have only made it worse, for legacy Co-op employees especially. Not only has there been a strong preference for keeping on legacy PSCU employees, the merger itself has left individual contributors in the lurch for MONTHS, some of us not having a manager to report to at all as they decide how to reorganize, and worried about our job security the whole time. For companies that say they value DEI, equity has never been important in company decisions. Existing company programs have ground to a halt, business decisions have been postponed indefinitely, and teams have struggled to merge with no clear directives. Currently, there is little room for growth career-wise and benefits are weak at best. I am not confident in the future direction of the company and their ability to retain employees.

1.0
26 May 2025
Recommend
CEO approval
Business outlook

Pros

For me, I don't know have any Pros.

Cons

Training, Pay, Schedule, B2B calls, Scripting Attendance policy during six week training period. Miss 16 hours and you're gone. Stuck on the phones for 6-12 months before you can apply for a new position. Not really Fraud Detection at all. More of a robotic, repetitive hotline for Fraud Reports. Get ready to say the same thing over and over and over on every call. You will be supporting a lot of different Financial Institutions that all have different rules and guidelines. I think all of my training class is gone and we started on 3/10.

2.0
20 Oct 2024

Current employee POV

Recommend
CEO approval
Business outlook

Pros

Flexible schedules, work from home

Cons

poor management - have managers in positions that don't know the job at all, lack of development. Poor pay compared to other financial institutions. poor pay have to get second job to pay for necessities

Viewing 1 - 3 of 26 Reviews

Glassdoor has 27 Velera reviews submitted anonymously by Velera employees. Read employee reviews and ratings on Glassdoor to decide if Velera is right for you.