What is the hiring process like at Service NSW?

- The majority of the employees care about the customer and public, very dedicated staff, - Projects are very interesting and relatable, large emphasis on digitisation in the past 5 years, - Still has some benefits (WFH/hybrid, flex hours, working arrangements) however some of these have been removed or heavily limited recently, - Lots of events to stay up to date with the organisation. - Best work life balance, not pressured into unpaid overtime and can easily suit family responsibilities around job.

- Started to remove a lot of the employee benefits (WFH & remote, flex leave), - Some staff are too relaxed and puts strain on other team members, feels like a retirement home for careers, - Management are very mismanaged, not aligned with the business or customer, - Career advancements very hard to come by, you have to do the whole interview process again to be promoted, - Learning opportunities are very little to none in my experience, too busy to learn & practice new skills/software.

It is government department so there is good work life balance.

Salary is not competitive. Senior management and the principal group act like untouchable gods. Engineering managers regularly tell engineers they’re not ready for the next level. For career progression, employees have to prove themselves in the role first, then still go through an interview process to move up.