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      Customer Success Manager Interview

      27 May 2019
      Anonymous interview candidate
      Washington, DC
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Microsoft (Washington, DC) in May 2019

      Interview

      I was contacted by an MS Recruiter via email approximately one month after applying online. Had a phone conversation with the Recruiter the very next day and then an “Informational” (conference call) with a member of the Customer Success team that same day. The Informational was great and gave details about the position, the clients, and the team. I was asked to do an all-day interview via MS Teams (w/ video!) about 2.5 weeks later. Since the position would be remote and those who interviewed me (4 people, 1:1 style) were spread out amongst the East and West Coasts, there were no in-person interviews. The interview process was easy to me however, I have been on A LOT of interviews so my views may be different. Each interviewer was interested to know any stories or examples of what I’ve done throughout my career. Each interview was 30 minutes to one hour long. Even though I did not get a job offer, I appreciate that the Recruiter called me on the phone (less than 1 week after the interviews) to tell me I did not get the job. Can you believe this in 2019?! Still impressed and shocked by this. In my 20-year career, I have NEVER had a Recruiter do this. His feedback was that everyone gave me glowing reviews but that they ultimately chose someone that may have ticked more boxes than I did. In the end, although I was disappointed, I feel that there is a reason for everything. Sometimes the position that you feel is the right fit for you may not be at all. Great company and I was so honored to have even been selected to interview as I know they receive hundreds of resumes every single day! One key piece of advice, is to have a thorough LinkedIn profile. At least 3 of the 4 people that interviewed me had my LinkedIn profile up DURING the interview and dove deeper into my experience. Having an effective LI profile seems to be hugely important these days...

      Interview questions [1]

      Question 1

      What story can you tell me about your time at Company A on your profile as it relates to dealing with highly resistant customers?
      Answer question
      6

      Other Customer Success Manager interview reviews for Microsoft

      Customer Success Manager Interview

      28 June 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft

      Interview

      Very good , hiring managers and proactive and genuine in getting to know You and find out the fit for the job . Seems like great leaders and I would love to start my career with them

      Interview questions [1]

      Question 1

      Am I committed enough for this role
      Answer question

      Customer Success Manager Interview

      27 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Microsoft

      Interview

      They Cancelled the interview on the night before the agreed date, changed the hiring manager and asked to reschedule. On the rescheduled date no one entered the interview Teams call. I reached out to the recruiter 3 times via email ( on the thread he emailed me) with no answer

      Interview questions [1]

      Question 1

      They hiring manager did not join the interview call
      Answer question

      Customer Success Manager Interview

      27 Oct 2025
      Anonymous employee
      Issy-les-Moulineaux
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft (Issy-les-Moulineaux)

      Interview

      Processus pour un stage de fin d'étude : Une première étape de test oral d'anglais avec un.e RH à l'international, suivi d'un assessment center composé d'entretiens individuels et de groupe