Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      SAP

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: SAP reviews | SAP jobs | SAP salaries | SAP benefits | SAP conversations
      SAP interviewsSAP Tier II Customer Support Manager interviewsSAP interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Tier II Customer Support Manager Interview

      12 July 2013
      Anonymous interview candidate
      Reston, VA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at SAP (Reston, VA) in June 2013

      Interview

      I applied online and was contacted by a recruiter early the next day. Another recruiter contacted me 30 minutes after the first recruiter and screened me with some basic questions for approximately 45 minutes. He then set me up for a phone interview the following week with the hiring manager. The hiring manager was 10 minutes late in calling me for the phone interview, but prefaced our conversation with an apology for being late, stating he'd been up all night with his new puppy, which set the tone for the lack of professionalism I experienced throughout the process. The hiring manager seemed ill-suited for management, and wasn't able to answer a few of my most basic questions about the position. Despite my experience, I decided to go ahead and do the in-person interview. Unfortunately, the manager had the same demeanor in person. It was easy for me to see why this company is getting such poor reviews, particularly about its management, at Glassdoor. I heard back the next business day that I was not chosen to proceed in the interview process, despite being overqualified for the position. On a side note, the job description stated that the position would be reporting to a VP, but I found out during the interview process that the hiring manager was just a Sr. Manager. When I asked him about this, he said that Sr. Managers at SuccessFactors were "like" VPs at other companies. I then asked him what the reporting structure was, and he said he reported into a Director, who reported into a VP. Hmmmm??

      Interview questions [1]

      Question 1

      He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
      Answer question
      1