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      Customer Success Manager Interview

      9 June 2016
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Uber (San Francisco, CA)

      Interview

      Person who reached out to me, and asked me to interview initially, was super easy to talk to and engaging. She was really excited to get me in touch with hiring manager and emphasized the importance of transparenency on my end since I already had other offers on the table. She even made a point of saying that they prided themselves on quick and effective follow up and communication regarding next steps, and needed me to do the same on my end. From there, during my actual phone interview, the person I spoke with was very very unwelcoming and distracted during our actual interview. At one point she was answering someone's question in the office and kept having me repeat myself. Was a little awkward because she didn't seem to know much about CS in general, so I think she was embarrassed by not being able to answer some basic adoption and usage questions I had. Right at 30 minutes time, she even cut me off mid sentence to let me know "time was up". Was super awkward bc I think she was trying to get on with an internal situation, but she really could've rescheduled or been more professional in general. I think it was just basic lack of social queues. I'd expect someone leading the hiring process to be a little more polished though, and not such a rookie. Of course, after the whole "communication" and "transparency" lecture from my initial point of contact, the team took over a week to follow up with me...by that time I'd already moved on with another company. It wasn't a huge deal, I just thought it kind of funny that they made such a huge deal abt me following up and being transparent with them in a timely manner, and they couldn't extend the same courtesy to me.

      Interview questions [1]

      Question 1

      Tell us abt your background.
      Answer question
      1

      Other Customer Success Manager interview reviews for Uber

      Customer Success Manager Interview

      13 July 2024
      Anonymous interview candidate
      Indianapolis, IN
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Uber (Indianapolis, IN) in Feb 2024

      Interview

      Questions about the Role and Responsibilities: Can you describe the key responsibilities and daily tasks of the Product Marketing Manager role at SecurityScorecard? What are the immediate priorities for this role in the first 6 months? How does the PMM team currently collaborate with the Product, Sales, and Growth teams?

      Interview questions [1]

      Question 1

      Questions about the Role and Responsibilities: Can you describe the key responsibilities and daily tasks of the Product Marketing Manager role at SecurityScorecard? What are the immediate priorities for this role in the first 6 months? How does the PMM team currently collaborate with the Product, Sales, and Growth teams?
      Answer question

      Customer Success Manager Interview

      26 June 2023
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at Uber (New York, NY) in Oct 2022

      Interview

      The recruiter was great, but the hiring manager was distracted and wasn't listening to me. I felt like he already had a candidate in mind for the role. He asked me to sell him the product and services. The job applied for was not a sale role. Also, I was told that I wasn't being moved along in the process because I didn't have experience in the financial industry. 1. the recruiter knew that 2. not listed on the posting and 3. hiring manager never asked an industry specific question

      Interview questions [1]

      Question 1

      Give me a sales pitch on products and services
      1 Answer

      Customer Success Manager Interview

      20 July 2021
      Anonymous interview candidate
      Calgary, AB
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Uber (Calgary, AB) in July 2021

      Interview

      Interview process was easy. A phone interview followed by a Teams call. The recruitment agent I worked with was pleasant and explained the details of the process. Overall a good experience.

      Interview questions [1]

      Question 1

      Tell us something about yourself; A challenging client - how did you deal with it.
      Answer question