Uber Reviews | Glassdoor.com.au

Uber Reviews

Updated 21 January 2019
1,693 reviews

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4.1
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Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
9 Ratings

Employee Reviews

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Pros
Cons
  • "Wear and tear on your car (sometimes up to 300 miles a day for me in the DC area)" (in 270 reviews)

  • "Probably improve my work life balance" (in 243 reviews)

More Pros and Cons

  1. "A great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greenlight Expert I in Sydney
    Current Employee - Greenlight Expert I in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber part-time (Less than a year)

    Pros

    Fantastic work culture, decent variety of tasks, and very people-focused management team. Management is always willing to listen to suggested improvements and feedback about current systems.

    A fast-paced and challenging environment. I always feel like I'm making a difference.

    Cons

    Management is occasionally disorganised. On the odd day, the Team Leads will forget to communicate things to the Greenlight Leads, so just make sure to follow up to ensure that it's actioned on time.

    Advice to Management

    Keep it up!


  2. "Uber Brisbane"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Uber Driver in Brisbane
    Current Employee - Uber Driver in Brisbane
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Uber part-time (Less than a year)

    Pros

    Not many to think of. You can work when you want, but it's no use if you make so little money for your time.

    Cons

    Extremely low wages. Once you factor in all costs. It's much lower than a junior working in Mc Donalds.
    High commision rates. 27.5 inc tax
    Long wait times.
    Slow support in regards to approving documents.

  3. "Life at the Greenlight Hub..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greenlight Expert in Sydney
    Current Employee - Greenlight Expert in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time (Less than a year)

    Pros

    - Management truly care about you. The support I've received from management at Uber is like no other I've experienced before
    - The team is amazing. Everyone understands the goal and supports each other to achieve it. I've met many great colleagues here who I now consider my good friends
    - You can be your true self at Uber
    - Agile environment. Very fast paced and ever-changing. This makes working here so exciting
    - Inclusive environment/management is transparent
    - Flexibility
    - Encouraged feedback culture
    - Free daily lunch

    Cons

    - Responsibilities are split between experts to improve efficiency, although not quite sure if this is actually improving interactions with partners

    Advice to Management

    Continue what you're doing


  4. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Melbourne
    Former Employee - Director in Melbourne
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Uber full-time (More than a year)

    Pros

    Innovation and autonomy and distribution

    Cons

    Culture and values and ambiguity

    Advice to Management

    Change faster


  5. "Uber Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Uber Expert in Melbourne
    Current Employee - Uber Expert in Melbourne
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Uber part-time (More than a year)

    Pros

    Culture is great, Inclusive nature

    Cons

    they Dont treat Drivers great

    Advice to Management

    more transparency to Drivers


  6. "Great Relaxed Work Environment, Amazing People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Sydney
    Current Employee - Operations Specialist in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber part-time (More than a year)

    Pros

    Get to work with so many amazing people and make great friends. The young nature of the company means that there is a huge amount of change happening every day, and it's an great feeling to see a project that you worked on get launched in just a few short months and get rolled out to the rest of the world. The receptiveness of new ideas is a huge pro, as it allows Uber and Uber Eats to continuously evolve and streamline it's processes.

    Cons

    Although having a relaxed office can fantastic, sometimes it's a little too much, and it feels like more of a social hangout than a proper work environment.

    Advice to Management

    Finding the right balance between a relaxed environment and keeping things professional is essential.


  7. "The definition of a love/hate relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Operations Manager in Sydney
    Former Employee - Regional Operations Manager in Sydney
    Approves of CEO

    I worked at Uber full-time (More than 3 years)

    Pros

    *Smartest, most talented crew of people you will ever work with
    *Perks like Uber credits and in-house catering
    *Never a dull day -- you will learn more than you'd ever expect

    Cons

    *Constant media attention and internal drama is soul-crushing
    *Underpaid and overworked
    *The need to always be "on" -- it takes a toll, no matter who you are

  8. "Great company & culture, management so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations in Sydney
    Former Employee - Sales Operations in Sydney
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Uber full-time (More than a year)

    Pros

    - Great extras such as free food
    - Great people
    - Nice culture & office

    Cons

    - The management was kind of full of themselves
    - They claim to be very open minded but heard two managers talk condescendingly about some of their employees. But I can't say that this is a reflection on the entire company, maybe it was just those two.


  9. Helpful (2)

    "If you are willing to get your hands dirty and make a huge impact this is the right place for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Community Operations Manager in Sydney
    Current Employee - Senior Community Operations Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time (More than 3 years)

    Pros

    I could list the pros all day, but here is a select few:
    - awesome team: 95%+ of the people I work with at Uber are amazing and people, who I consider friends, not just colleagues
    - you can be yourself: want to wear shorts and thongs to work? this is the place for you! In my experience you can be your authentic self (whatever that may be!)
    - treated really well: despite what you might read in the press, Uber is not an evil company trying to take over the world. At all levels of the company I have found that everyone treats each other with respect and values their ideas and opinions. Sure there are a few bad apples, but the great people far outweigh them!

    Cons

    - it's a bloody lot of work: if you love to take things on cruise control this is not the place for you. It's definitely not a 9-5 type environment (and I hope it never becomes that!)
    - public scrutiny: you need to be thick skinned as not everyone will love Uber as much as you might. Whether it's an unhappy driver partner that you need to win back over, or a know it all relative at Christmas lunch, you will find yourself talking about Uber 24/7 (and often defending/explaining the company). It can be draining and you need to be ready for that.
    - crazy amount of change: personally, I love the pace of change, but it's definitely not for everyone. If you like routine and hate ambiguity and seemingly endless changes this is not the place for you. If you are happy to roll with the punches and make the most of every situation, then you will do just fine.

    Advice to Management

    The Uber I know is incredible and a lot of the early Sr Managers are to thank for that. Naturally the company has to mature and has a huge responsibility at the size it is now, however, I don't want Uber to turn into another big, boring corporate. Let's keep the founding spirit alive and push through the challenges, whilst also being better corporate citizens - to our customers (most importantly drivers) and the communities we operate in.


  10. "Overall I'm happy working for UberEATS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Rider in Labrador
    Current Employee - Delivery Rider in Labrador
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber part-time (More than a year)

    Pros

    Flexible. No middle management to answer to. Good rate if you work fast and efficiently. Communicate well through emails to drivers and riders. Increasing business coming online. Local Greenlight Hub.

    Cons

    Awful support. Unable to deliver during bad weather. App sometimes has issues.

    Advice to Management

    Improve the quality of your worker support. Bad experiences every time. Regularly misunderstood and responses don't match questions or concerns.