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      Community Support Representative Interview

      27 Jan 2019
      Anonymous interview candidate
      Kraków

      Other Community Support Representative interview reviews for Uber

      Community Support Representative Interview

      14 Jan 2025
      Anonymous employee
      Limerick, Limerick
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Uber (Kraków)

      Interview

      Firstly a person from HR sent me and e-mail and asked me for a day and time to some interview via their system, called Zoom. We scheduled the interview and during it, she just asked me general questions, because she wanted to know me more, asked me what I knew about the company, about the role, and told me how much they were offering for that role and some advantages. She asked me also when I could start, because they needed someone ASAP. At the end, she told me I was going to the next steps and I would have 24h to complete some tests online, the known Creative Exercise. I had 60 minutes to complete the test since I started it, and there were 5 questions. The questions are detailed below, in the part of "interview questions". I've passed to the third step, that was another talking with the team leader and then with the manager. The interviews with both were very good. They basically asked me many things she had already asked in the first interview, but gave me many analytical situations and problems to resolve, like: "What would you do if someone had sent an e-mail, saying that he/she is in trouble with the driver, because he/she is going through a dark florest?". The manager asked me sometimes how I could contribute to Uber in "that" or "this" situation or if I've ever heard about something new Uber is trying to do. Each interview (with the team leader and the manager) lasted about 25 minutes. Some days later I received an e-mail, saying they were moving forward with other candidates who are closer their goal.

      Interview questions [4]

      Question 1

      Why Uber? Why you?
      Answer question

      Question 2

      Some driver has these costs to drive all the year with Uber: X gas/month, Z insurance/year, etc. He works C days in a week, takes Y weeks of vacation and in each week of the year he earns N. How much is his profit? Explain how you calculated it like you are explaining to some customer or friend, making it clear.
      Answer question

      Question 3

      Prioritize tasks: You have X, Y, Z and N to do during your day. What would you do firstly, in the second place, etc. Comment why.
      Answer question

      Question 4

      Some situation with an angry customer. How would you calm him?
      Answer question
      2
      Positive experience
      Average interview

      Application

      I interviewed at Uber (Limerick, Limerick)

      Interview

      There were two interviews with senior management and they were very nice and the questions were not overly difficult. The whole process took around 2 weeks so it was quite quick.

      Interview questions [1]

      Question 1

      Describe your customer support experience
      1 Answer
      1

      Community Support Representative Interview

      30 Nov 2021
      Anonymous interview candidate
      Limerick, Limerick
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Uber (Limerick, Limerick) in Nov 2021

      Interview

      The two ladies talked about the company and the roles. They asked about five questions in total. Mainly cv questions and times I overcame obstacles. Uber never came back to me with their decision which sucks as they told me I would hear back early the next week but I was waiting all week and nothing. It wouldnt have been hard for them to send on an email, especially as they contacted me for the interview in the first place. I wont be applying or recommending them in the future.

      Interview questions [1]

      Question 1

      tell me about yourself time I overcame a challenge time I went above and beyond what I would do differently if I started over in my last job why I want to work for uber
      Answer question
      2

      Community Support Representative Interview

      17 Sept 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Uber in Aug 2019

      Interview

      Applied online, the process took around week and it was all online. First interview with recrutier (30 minutes), next Creative exercise (5 question, 1 hour to answer) and after that interview with Team Leader (30 minutes) .

      Interview questions [3]

      Question 1

      Why Uber, why You?
      Answer question

      Question 2

      What is your motivation at work?
      Answer question

      Question 3

      A specific driver / passenger problems and the question how I will deal with it?
      Answer question
      2