Library Assistant – Customer Experience

This is a temporary part-time opportunity (30 hours per week), working across a rotating roster of any 5 out of 7 days. The role is available for an immediate start through to Thursday, 24 December 2026 and will be at our Sarina Library.

Are you passionate about people, community and creating welcoming spaces? Join our Libraries team and play a key role in delivering outstanding customer experiences to the Mackay region.

This is a community-focused role where no two days are the same—you’ll connect with customers, support programs and help bring our libraries to life. It’s also a great opportunity to gain hands-on experience working in a dynamic, medium-sized public library environment.

About the Role

As a Library Assistant – Customer Experience, you’ll support the delivery of high-quality library services while helping maintain a safe, inclusive and engaging environment for our community. In this role you will:

• Deliver friendly, tailored customer service across a range of library services
• Support front-of-house operations, including loans, returns, memberships and general enquiries
• Assist customers to access and navigate library resources, digital platforms and technology
• Contribute to the delivery of engaging programs, events and community activities
• Help maintain a welcoming, safe and inclusive environment for all library visitors
• Assist with shelving, stock handling and general library upkeep, including some physical tasks
• Gain exposure across a variety of services including customer service, community engagement, outreach (including home library delivery), and children’s programming such as First 5 Forever

About You

We’re looking for someone who is customer-focused, adaptable and enjoys working in a team environment.

Essential:

• Experience delivering high-quality customer service
• Strong interpersonal and communication skills
• Ability to manage competing priorities and solve problems effectively
• Sound computer skills, including Microsoft Office
• Experience supporting or delivering programs or activities
• Current QLD “C” Class Driver Licence (or equivalent)
• Working with Children Blue Card

Desirable but not essential:

• Confidence with children’s program delivery (desirable but not essential)
• Experience in a library or similar environment
• Qualification in Library and Information Studies or related field
• Experience presenting or facilitating community programs

Why Join Us?

• Hourly rate of $40.00
• Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.
• May be eligible for salary sacrificing options.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Ready to Apply?

If you’re enthusiastic about community engagement and delivering great customer experiences, we’d love to hear from you.

Applications for this position may close at any time, so don’t delay, apply with your cover letter and resume today.

Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.