Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Petersham, NSW, AU, 2049

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Job reference number: 109610
Employment type: Permanent Full-Time
Salary range: $108374.0-$119210.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready tore-focus on grand impact.

You know that to make a meaningful contribution there needs to be connection andcollaboration across the teams. Here’s your opportunity to help our people make a bigimpact.

In this role, you'll:
As a Learning Program Coordinator, you will provide high quality planning and coordinationsupport for complex learning programs, ensuring they are effectively scheduled, resourced anddelivered.

You will play a key role in supporting the Manager by identifying opportunities toimprove service delivery, resource utilisation, systems and processes across learningoperations.

You will work closely with Learning Program Planner and Learning Delivery Managers, tomonitor and maintain the master schedule, conduct critical path analysis and provide practicalrecommendations to address planning risks or issues.

The role involves producing regular and ad hoc reporting on schedule status, undertakingresource modelling to support stakeholder sign off, publishing and maintaining final schedules,sourcing and booking of learning and non-learning resources.

Ensuring plans are accuratelyrecorded across multiple platforms and systems such as SuccessFactors and Time Edit.

Additionally, you will also manage learner enquiries, including resolving complex or escalatedissues within agreed service levels, and ensure all interactions reflect a strong commitment tocustomer service.

Through these activities, the role upholds compliance standards and supportsorganisational outcomes aligned with customer, people, and community expectations.

Building strong relationships and managing competing priorities in a fast-paced environment willbe central to your success.

For more information on this position and business unit,view the role description and information pack.

About you

You are an organised and detail-focused coordinator with experience supporting complexplanning or scheduling activities.

You are confident working across multiple systems, can quicklylearn new tools and enjoy problem-solving in a dynamic environment.

You bring strong communication and stakeholder engagement skills, enabling you to understandcustomer needs and provide clear updates, advice and reporting.

Comfortable working with a level of autonomy, you can exercise judgement on when to escalate issues and pride yourself on delivering customer-focused outcomes.

You are collaborative,adaptable and motivated by improving processes, building capability and delivering high-qualitylearning services.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 12 July 2026.

For more information about this role, please contact COURTNEY.SERTDEMIR@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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