Join us in transforming Australia's last-mile delivery network and revolutionizing on-road operations! Are you passionate about leveraging technology to enhance delivery quality, speed, and cost while creating exceptional experiences for both delivery associates and customers? This role offers you the opportunity to drive large-scale improvements across Amazon's AU AMZL network as part of the AU OTR ACES (Amazon Customer Excellence System) team.

As a Program Manager for the AU OTR ACES team, you'll lead cross-functional initiatives that deploy technological solutions and establish new standards for delivery excellence. From analysing delivery process KPIs to implementing improvement mechanisms across the network, you'll work at the intersection of technology, operations, and customer experience to shape the future of last-mile delivery in Australia.

Key job responsibilities

• Manage complex, cross-functional programs across the AU AMZL network to deliver technological solutions that enhance delivery quality, productivity, and customer experience
• Drive delivery network performance improvements by analyzing KPIs, identifying trends, and creating continuous improvement mechanisms across delivery stations
• Lead program life-cycles that establish standards for new tools and processes deployed throughout the AU operations network
• Partner with stakeholders across regions, including North America and Europe, to share best practices and adapt global solutions for Australian deployment
• Conduct cost simulations, pilot programs, and validation studies to support stakeholder negotiations and secure approval for process improvements and technology deployments

A day in the life
Your role involves building strong relationships and communication across regions to implement improvement initiatives and deploy new tools. You'll collaborate with Operations teams and leaders for process improvements, conduct cost simulations using available data to negotiate with stakeholders, and make plans for pilots that validate the effectiveness of process improvements or tool deployments.

About the team
This is an exciting and unique opportunity to join the OTR team, as part of the wider AU Operations Excellence organization. This is a highly autonomous area in which an individual with a passion for on-road operations can thrive.

Our team is committed to expanding and optimizing the AMZL network across Australia by continuously improving the quality, speed, and cost of our on-road delivery process. We work at the forefront of technological innovation in last-mile logistics, creating solutions that benefit both our delivery associates and end customers.