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NSW Government
4.1
Senior Field Support Officer
Coffs Harbour
$108K - $113K (Employer provided)
You hold a current NSW drivers’ license and willing to travel to local sites as per business requirements. To be eligible for a position at TAFE NSW, you must……
6d
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TAFE NSW
3.0
Senior Field Support Officer
Coffs Harbour
$108K - $113K (Employer provided)
You hold a current NSW drivers’ license and willing to travel to local sites as per business requirements. To be eligible for a position at TAFE NSW, you must……
6d
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William Buck
4.1
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Department for Education, South Australia
3.5
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$98K - $104K (Employer provided)
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Campbell Scientific
4.0
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$83K - $110K (Glassdoor Est.)
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For Purpose Aged Care
Senior Cloud & Network Engineer
Cheltenham
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Contentful
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Sydney
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NSW Government

4.1

Senior Field Support Officer

Coffs Harbour

$108K - $113K (Employer provided)

TAFE NSW

Reference number

504392

Occupation

Analysts, Field Implementation Officers, Help Desk/Support Services, IT Professional, Management and Supervision, Network and Server Management, Programmers, Project Management, Security, Systems Administration, Systems Architecture, Web Development

Work type

Full-Time

Location

Coffs Harbour

Salary Information

$107,921 - $113,385 p.a plus employer's contribution to superannuation and annual leave loading

Closing date

14 July 2026 at 11:55pm

Senior Field Support Officer

Coffs Harbour

Temporary Full Time until 30th June 2027

$122,493 – $128,694 salary package - includes base salary ($107,921 - $113,38, plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Senior Field Support Officer holds a multifaceted role, providing both virtual and onsite ICT support to staff, students, and key stakeholders across various locations. Their primary focus is on delivering exceptional customer support. Leveraging their robust technical expertise, they address a wide spectrum of service requests from the Digital Solutions Group. These requests cover diverse areas, including complex matters related to computer systems, hardware, software, and infrastructure. Their goal is to optimize the utilisation of Digital Solutions Groups’ resources and available systems.

We currently have a temporary full-time role till June 2027 however this recruitment will also be used to create a Talent Pool (valid for 18 months) that maybe used to fill other temporary and permanent positions for this role across the state as required. If you interested in the Talent Pool, we encourage you to apply.

About you

You’ll love this role if you have strong technical expertise and enjoy sharing your knowledge to elevate the team’s understanding and knowledge. You will have excellent technical skills to service wide-ranging troubleshooting requests, and you are confident to recommend solutions in a timely manner.

You will have the initiative to tackle complex issues and escalate issues to maintain policy and technology standards. You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your team and taking initiative.

You hold a current NSW drivers’ license and willing to travel to local sites as per business requirements.

Highly Regarded:

Demonstrated IT Field Support experience in an educational set up

To about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

Your current resume
Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Describe an instance where you had to triage multiple urgent issues at a single location with limited staffing. How did you determine priorities, what actions did you implement, and what result did this achieve for the customer?

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEDT Tuesday 14th July 2025

Additional Information:

Role-specific enquiries:
Contact Alan Bate, Service Desk & Field Support Specialist, via email at alan.bate@tafensw.edu.au or phone 02 79207821

General recruitment and adjustment enquiries:
Contact Shweta Yadav, Talent Acquisition Advisor, via email at Shweta.yadav@tafensw.edu.au or phone 02 79212961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

See company reviews

Base pay range

The minimum salary is $108K and the max salary is $113K.

$108K – $113K/yr (Employer provided)

$111K

/yr Median

Coffs Harbour

If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.

Working here doesn’t have to be a secret

4.1

Recommend to a friend
Approve of CEO
CEO: Gladys Berejiklian
137 Ratings

NSW Government

4.1

Senior Field Support Officer

Coffs Harbour

$108K - $113K (Employer provided)

NSW Government

4.1

Senior Field Support Officer

Coffs Harbour

$108K - $113K (Employer provided)

TAFE NSW

Reference number

504392

Occupation

Work type

Full-Time

Location

Coffs Harbour

Salary Information

$107,921 - $113,385 p.a plus employer's contribution to superannuation and annual leave loading

Closing date

14 July 2026 at 11:55pm

Senior Field Support Officer

Coffs Harbour

Temporary Full Time until 30th June 2027

$122,493 – $128,694 salary package - includes base salary ($107,921 - $113,38, plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

About you

You hold a current NSW drivers’ license and willing to travel to local sites as per business requirements.

Highly Regarded:

Demonstrated IT Field Support experience in an educational set up

To about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

To apply for this role, click 'apply now' and provide:

Your current resume
Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
A response to the below targeted question when prompted in the application form (max. 300 words)

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEDT Tuesday 14th July 2025

Additional Information:

Role-specific enquiries:
Contact Alan Bate, Service Desk & Field Support Specialist, via email at alan.bate@tafensw.edu.au or phone 02 79207821

General recruitment and adjustment enquiries:
Contact Shweta Yadav, Talent Acquisition Advisor, via email at Shweta.yadav@tafensw.edu.au or phone 02 79212961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.

See company reviews

Base pay range

The minimum salary is $108K and the max salary is $113K.

$108K – $113K/yr (Employer provided)

$111K

/yr Median

Coffs Harbour

Working here doesn’t have to be a secret

4.1

Recommend to a friend
Approve of CEO
CEO: Gladys Berejiklian
137 Ratings

13 Technical Support/Help Desk Advisor jobs in Australia

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret