Key Points

• Employment Type: 12-month contract, full-time
• Location: Hybrid working available:
  • Icon South Brisbane (QLD), or
  • Icon Mount Waverley (VIC)
• Who we’re looking for: Business Analysts with healthcare industry experience.

At Icon, You Can
As an IT Business Analyst, you will play a critical dual role as both a Business Analyst and Scrum Master; acting as the key link between the Product Owner and Development team to ensure successful project delivery.

Working under the guidance of the Health Informatics Pharmacist Lead, you will translate business needs into functional requirements and support the continuous development and optimisation of our pharmacy software, with a strong focus on enhancing internally developed systems rather than off-the-shelf solutions.

About the Role
You’ll join a collaborative Pharmacy IT team delivering complex in-house software projects, with strong support and exposure to cross-functional stakeholders.

Business analysis & delivery:

• Lead the definition and documentation of functional and system requirements for enhancements across pharmacy software systems.
• Collaborate closely with stakeholders and developers to shape and prioritise the product backlog.
• Support system testing, validation, and release activities.
• Drive continuous improvement of existing in-house software solutions.

Scrum Master & Agile facilitation:

• Act as Scrum Master for the development team, facilitating agile ceremonies (sprint planning, stand-ups, retrospectives).
• Remove blockers and ensure smooth delivery of sprint objectives.
• Serve as the key liaison between Product Owner and Development team to maintain momentum and alignment.
• Promote agile best practices and a high-performing team environment.

Stakeholder engagement:

• Engage with clinical, operational, and technical stakeholders to gather requirements and provide updates.
• Ensure alignment between business objectives and technical delivery.
• Maintain strong communication throughout the project lifecycle.

What You’ll Bring
You’re an experienced Business Analyst with healthcare exposure who enjoys working at the intersection of business and technology. With a collaborative mindset and a strong understanding of agile delivery, you’re motivated to contribute to the continuous improvement of internally developed systems that support critical pharmacy operations.

Essential requirements:

• Proven experience as a Business Analyst within a healthcare environment.
• Strong understanding of healthcare workflows, ideally within pharmacy or medication management.
• Demonstrated experience working on in-house software solutions, not just off-the-shelf systems.
• Proven experience acting as a Scrum Master or facilitating Agile delivery teams
• Excellent stakeholder engagement and communication skills across technical and non-technical audiences.
• Ability to manage competing priorities and deliver outcomes in a fast-paced environment.

Desirable skills & experience:

• Familiarity with pharmacy software systems or compounding workflows.
• Experience working closely with development teams on product enhancement initiatives.

Amazing Benefits You’ll Enjoy

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally

About Us
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 50 cancer centres, 6 compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group

To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.