About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

• ️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:
Network Technical Specialist

Location: Melbourne / Sydney

Salary: AUD 82,544– 87,992 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Role Description:
Do you thrive in fast-paced, high-stakes environments where your network expertise directly shapes the experience of enterprise customers? We’re looking for a driven and experienced Network Technical Specialist to join our Enterprise Network Management (ENM) team and play a pivotal role in delivering services in areas of

• Service provider & data centre network Infrastructure
• Incident management & Service restoration
• Proactive Network Monitoring & Optimization
• Root Cause Analysis (RCA) & Problem Management
• Customer & Stakeholder Communication

In this role, you will be part of a high-performing team that proactively manages Enterprise Network Services for our enterprise customers, ensuring continuous network availability and exceptional customer outcomes—all delivered under the IOM & ESM suite of products and services, and in strict alignment with defined SLAs.
We are looking for a seasoned L2/L3 Network Engineer who brings hands-on expertise across network infrastructure domains including Routing, Switching, SD-WAN, Security, and Server Environment. The ideal candidate is responsible for troubleshooting and supporting IP VPN, transport, and mobile networks, working with Cisco and Juniper environments, and delivering high‑quality customer service in an SLA‑driven operations environment.

Roles and Responsibilities:

• Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
• Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

Essential:

• Bachelor’s or master’s degree in computer science, Information Technology, Telecommunications, or a related discipline.
• A minimum of 5 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise-level environments.
• At least 3 years of experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
• Solid hands-on expertise across core networking disciplines including Routing, Switching, SD-WAN, Network Security, and Infrastructure management.
• Troubleshoot IP VPN services and resolve connectivity, routing, and performance issues
• Diagnose faults across Fiber, Copper, and Dark Fiber networks
• Identify and resolve Mobile / Radio network faults impacting service availability
• Support and troubleshoot Cisco and Juniper routers and network devices
• Perform fault isolation, escalation, and service restoration activities
• Provide clear, timely customer communication and incident updates
• Ensure incidents are resolved within agreed SLAs
• Exposure to technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5 load Balancers , Linux , VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.

Preferred:

• Prior experience in a Telco or ISP environment is highly regarded and will be considered a significant advantage.
• Exposure to Network Automation tools and scripting languages (e.g., Python, Ansible) to support operational efficiency and reduce manual toil.
• Experience working in or supporting Australian government or public sector environments, including familiarity with relevant security and compliance frameworks.
• Demonstrated involvement in large-scale network transformation, migration, or modernisation projects within enterprise settings.
• Familiarity with Cloud networking concepts and integration patterns across platforms such as AWS, Azure, or GCP.
• Relevant industry certifications such as CCNP, JNCIP, Fortinet NSE, or ITIL Foundation are highly desirable.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”