Required Skills And Experience.

• Design and conduct user research and build insights from target users to understand motivations, pain-points and needs. Further, identifying the most effective research method based on tried and tested methodologies and processes for generative and evaluative research.
• Collaborate with multiple product teams to clarify and define research objectives
• Plan and execute research activities to gain a deep understanding of the service's users.
• Work closely with designers and developers to translate user data into service requirements.
• Understanding of accessibility requirements for design, including the WCAG guidelines and public sector design guidelines
• Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions.
• Strong background working in agile, multi-disciplinary teams in a large-scale digital transformation
• Ensure design decisions are informed by quantitative and qualitative data and best practices.
• More than 4 years experience in a research role in a government environment
• Experience with UX and UI design tools, to ensure recommendations can be made within the scope of design systems and delivery.

Residency and clearance

• Hold a current ASGVA Baseline clearance or be able to obtain one.
• You must be an Australian Citizen

This role is open to Canberra based applicants.

Who are Local Peoples?

Local Peoples is a strategic research and design studio based in Melbourne and Canberra.

Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact.

We work across brand and digital design, place and experience design,, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. All are experiencing complex challenges right now and we believe that design research, thinking and delivery can help to solve these challenges and make positive change for people and the planet.

We produce www.mattersjournal.com, a publication and community of 100K+, which focuses on design-led social innovation and impact.

Benefits of working with Local Peoples:

• We are experts in team design and augmentation - supporting with the right skills and experience at the right time.
• We are leaders in the human centred design space with diverse design skills across brand design, service design, User interface (UI) and User experience (UX) design, design research, communications and place design.
• We are a certified B-Corporation and prioritise the social, environmental and economic impact of our work.
• We are top tier talent who are experienced and incredibly passionate about supporting the impact of your agency and the public sector.
• Our people always have the full support of the studio to call upon for design thinking, tools and tips, so you are not just getting access to one bright mind, but a collective of many with diverse and deep experiences.