Avaya Reviews | Glassdoor.com.au

Avaya Reviews

Updated 17 Jul 2019

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Found 2244 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
58%
Approve of CEO
Jim Chirico
126 Ratings
Pros
Cons
  • "The only issue is the senior management which now we are a public company will hopefully be fixed(in 73 reviews)

  • "Absolutely no transparency from upper management(in 67 reviews)

More Pros and Cons
  1. "Flexible work culture, follow industry's best practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time

    Pros

    Avaya has a great, employee friendly and flexible work culture. Everyone is always happy to help others. There is always a focus on best practices, continuous improvement and innovation. There are several career progression opportunities for its employees.

    Cons

    There is still some scope of enhancing the existing policies in order to ensure that, nobody is able to misuse the flexibility provided by Avaya to its employees.

    Advice to Management

    Management can enhance existing policies in order to ensure that nobody is able to misuse the flexibility provided by Avaya to its employees.

    Avaya2016-10-13
  2. "A great paying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Director in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Avaya full-time for more than 3 years

    Pros

    Great pay, reasonable health insurance

    Cons

    Terrible management using bullying tactics that say it is justified by the great pay

    Advice to Management

    Get better at employee relations

    Avaya2019-02-26
  3. "Tough times"

    StarStarStarStarStar
      Former Employee - Sales Engineer in Melbourne
      Doesn't Recommend
      Positive Outlook
      No Opinion of CEO

      I worked at Avaya full-time for more than 5 years

      Pros

      Great people Huge heritage in contact centre

      Cons

      Lack of direction Huge debt burden No true cloud offering

      Advice to Management

      Embrace Cloud strategy above all else Rebuild the culture, too many people left dejected after chapter 11.

      Avaya2019-02-22
    • "Technical Support Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Sydney
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Avaya full-time for more than 5 years

      Pros

      Great flexibility excellent team spirit,

      Cons

      The management needs to recognize the work of techies, management is sales driven

      Advice to Management

      Recognize the technical team as part of the greater organisation when dishing out benefits

      Avaya2018-12-25
    • "Good culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Avaya

      Pros

      Great people and good culture

      Cons

      Financial instability - hope this is only passing phase

      Avaya2016-08-23
    • "Whats happening to Avaya"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Avaya

      Pros

      Great people Innovative products Real drive in a tough environment Talented engineers

      Cons

      Too much overseas control Poor executive management Lack of in-country expertise No true direction Commitments not followed through

      Advice to Management

      Show some direction and deliver on the commitments promised, less of fly in fly out with no real impact or direction shown

      Avaya2016-07-18
    • "Rapid decline"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      Former Employee - Sales in Sydney
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Avaya full-time for more than a year

      Pros

      Some great point products, especially call centre. Some great and dedicated people.

      Cons

      Unfortunately customers have stopped buying point products and now want integrated solutions, consumable as-a-service. Like many traditional vendors Avaya is not making the transition. Despite public messaging, the equity owners and global leadership are not interested in investing in innovation or customer-facing capability like sales-people, so the customer experience is frequently very poor, and company culture has...

      Show More

      Advice to Management

      Move faster to cloud-based solutions, AND back them with front-line sales resources - people and systems including compensation. Talk to customers.

      Avaya2016-06-23
    • Helpful (1)

      "Great Products"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at Avaya full-time for more than 3 years

      Pros

      top products and passionate people

      Cons

      private equity ownership destroying the place

      Advice to Management

      focus on growth not taking cost out

      Avaya2016-05-01
    • Helpful (2)

      "They have lost it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Representative in North Ryde
      Doesn't Recommend
      Negative Outlook

      I worked at Avaya full-time for more than 3 years

      Pros

      People there is excellent talent within Avaya and most of the time your peers are very supportive Flexibility - could balance time between office and home

      Cons

      Leadership Management is dysfunctional and not effective. Management likes to lead by fear No alignment between groups Whilst Flexible you are micro managed technology old and no investments to modernise it

      Advice to Management

      Start supporting the people who work for you rather then blame the for the companies non performance. You churn people so fast that you need to blame the people left for the mistake of others. Leadership starts at the top and you do not have any successful teams.

      Avaya2016-05-04
    • "Senior Module Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Avaya

      Pros

      Excellent work env - flexible Pay packages are nice

      Cons

      Can't think of any really

      Advice to Management

      Keep up the good work

      Avaya2015-12-30
    Found 2244 reviews