Avaya Reviews | Glassdoor.com.au

Avaya Reviews

Updated 18 Sep 2019

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Found 2272 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
58%
Approve of CEO
Avaya CEO Jim Chirico (no image)
Jim Chirico
138 Ratings
Pros
Cons
  • "The only issue is the senior management which now we are a public company will hopefully be fixed(in 73 reviews)

  • "Absolutely no transparency from upper management(in 67 reviews)

More Pros and Cons
  1. "Flexible work culture, follow industry's best practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time

    Pros

    Avaya has a great, employee friendly and flexible work culture. Everyone is always happy to help others. There is always a focus on best practices, continuous improvement and innovation. There are several career progression opportunities for its employees.

    Cons

    There is still some scope of enhancing the existing policies in order to ensure that, nobody is able to misuse the flexibility provided by Avaya to its employees.

    Advice to Management

    Management can enhance existing policies in order to ensure that nobody is able to misuse the flexibility provided by Avaya to its employees.

    Avaya2016-10-13
  2. "A great paying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Director in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Avaya full-time for more than 3 years

    Pros

    Great pay, reasonable health insurance

    Cons

    Terrible management using bullying tactics that say it is justified by the great pay

    Advice to Management

    Get better at employee relations

    Avaya2019-02-26
  3. "Tough times"

    StarStarStarStarStar
    Former Employee - Sales Engineer in Melbourne
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Avaya full-time for more than 5 years

    Pros

    Great people Huge heritage in contact centre

    Cons

    Lack of direction Huge debt burden No true cloud offering

    Advice to Management

    Embrace Cloud strategy above all else Rebuild the culture, too many people left dejected after chapter 11.

    Avaya2019-02-22
  4. "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time for more than 5 years

    Pros

    Great flexibility excellent team spirit,

    Cons

    The management needs to recognize the work of techies, management is sales driven

    Advice to Management

    Recognize the technical team as part of the greater organisation when dishing out benefits

    Avaya2018-12-25
  5. "Good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Avaya

    Pros

    Great people and good culture

    Cons

    Financial instability - hope this is only passing phase

    Avaya2016-08-23
  6. "Whats happening to Avaya"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya

    Pros

    Great people Innovative products Real drive in a tough environment Talented engineers

    Cons

    Too much overseas control Poor executive management Lack of in-country expertise No true direction Commitments not followed through

    Advice to Management

    Show some direction and deliver on the commitments promised, less of fly in fly out with no real impact or direction shown

    Avaya2016-07-18
  7. "Rapid decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Sales in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time for more than a year

    Pros

    Some great point products, especially call centre. Some great and dedicated people.

    Cons

    Unfortunately customers have stopped buying point products and now want integrated solutions, consumable as-a-service. Like many traditional vendors Avaya is not making the transition. Despite public messaging, the equity owners and global leadership are not interested in investing in innovation or customer-facing capability like sales-people, so the customer experience is frequently very poor, and company culture... has declined as a result. I wouldn't recommend working here if you can avoid it.

    Show More

    Advice to Management

    Move faster to cloud-based solutions, AND back them with front-line sales resources - people and systems including compensation. Talk to customers.

    Avaya2016-06-23
  8. Helpful (1)

    "Great Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Avaya full-time for more than 3 years

    Pros

    top products and passionate people

    Cons

    private equity ownership destroying the place

    Advice to Management

    focus on growth not taking cost out

    Avaya2016-05-01
  9. Helpful (2)

    "They have lost it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in North Ryde
    Doesn't Recommend
    Negative Outlook

    I worked at Avaya full-time for more than 3 years

    Pros

    People there is excellent talent within Avaya and most of the time your peers are very supportive Flexibility - could balance time between office and home

    Cons

    Leadership Management is dysfunctional and not effective. Management likes to lead by fear No alignment between groups Whilst Flexible you are micro managed technology old and no investments to modernise it

    Advice to Management

    Start supporting the people who work for you rather then blame the for the companies non performance. You churn people so fast that you need to blame the people left for the mistake of others. Leadership starts at the top and you do not have any successful teams.

    Avaya2016-05-04
  10. "Senior Module Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Avaya

    Pros

    Excellent work env - flexible Pay packages are nice

    Cons

    Can't think of any really

    Advice to Management

    Keep up the good work

    Avaya2015-12-30
Found 2272 reviews