David Jones Reviews

3.6

61% would recommend to a friend

(1,344 total reviews)

Scott Fyfe

88% approve of CEO

44% positive business outlook

David Jones has an employee rating of 3.6 out of 5 stars, based on 1,344 company reviews on Glassdoor which indicates that most employees have a good working experience there. The David Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
19 Dec 2024
Recommend
CEO approval
Business outlook

Pros

The systems and processes at DJs are somewhat manual but overall they are a lot more easy to learn and understand than many other companies within the retail industry. Some managers are nice and helpful, not the majority but the minority.

Cons

It's taken me almost 10 months to write this review after leaving the business, not because I didn't feel comfortable with publishing my review but more so due to the long list of cons associated with David Jones and the managers who would start a witch-hunt to guess who left the review. If you are interviewing for a role in Womenswear, Footwear and Accessories I would highly suggest you reconsider whether you want your mental health to decline, especially if you do not see yourself enjoying criticism being labelled behind your back, comments about your lunch especially if you are eating carbohydrates or if your partner isn't in a high paying successful career. The culture within the WW F&A team is nothing short of toxic ran behind a facade of improving the business and furthering yourself, this couldn't be further from the truth and management will use and abuse you the more you want to succeed. Rules are made and enforced for every BA, BAA and Allocator yet anyone above that level can do as they like without any question; don't dare ask to work-from-home on office days despite the some of management residing in Sydney and rarely showing up to the office. The buyers assistants and I were constantly starved of any promotion, a carrot dangled in front of us with zero actual success - this further extends to training programs such as the Merchandise Capabilities Program. All promotions are decided before the so called process has begun, management instead enjoy going through the formalities in a cruel way to get hopes up and then crush them. The best candidate isn't the most competent person, rather who management socially get along with the best and fits their "criteria"; slim, caucasian, wearing designer and and mean. Once that chosen individual has been promoted immediately you will be greeted by their newfound arrogance and entitlement. Once or twice a year there will be a sample sale, BAs, BAAs and Allocators get some grace by being the first to pick. Please don't get your hopes up, the the WW F&A management decided it would be more appropriate for them to get first choice on products, classy as always! This also extends to actual samples from brands, please make sure you hide yours as some managers in buying like to "borrow" items only for them to be never seen or returned eventually damaged. If you are seeing any coworkers outside of the office, please ensure you keep this information to yourselves, jealousy is rife within the wider team. Despite this managers above our level will do the same, discuss it in front of everyone within the office and not be able to see their hypocrisy. Leaving at the start of this year was the best decision I made, it is not until you join any other company do you understand how great the Stockholm Syndrome was impacting your judgement. Don't join with the idea you will make any friends, everyone is simply to be treated as a coworker and nothing more as people will backstab you and throw you under the bus for their personal gain. If anyone from DJs is reading this review, please take it from me that the grass is FAR greener on the other side.

1.0
12 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Well known company, will look good on your CV. Great colleagues on your level of the hierarchy who will selflessly do management's job and help you out when they can.

Cons

If you're familiar with the politics of working in retail, this is probably nothing new; all anyone cares about is sale dollars. If you so happen to be at the helm during a good sales period you're in luck. If not, you'll be indirectly punished by being overlooked for promotion, moved to a less desirable department or being laid off under the guise of 'restructuring'. Bullying among staff is rampant, but manifests through subtle behaviour that is not possible to formally report; e.g. exclusion from meetings and email chains, selective reprimanding, withholding important information that directly impacts performance etc. Management is a hot mess because no one is trained in the complexities of managing a team of people. Newcomers are not trained and supported in their roles and are largely left to fend for themselves in their early days. There's a blatant dog-eat-dog culture that thrives on anxiety and insecurity, and it's not uncommon to witness staff members crying in the bathroom or staff whispering and gossiping at each other's desks. Loads of top-level claims are made of 'going the extra mile', 'thinking outside the box' and supporting staff mental health, but in terms of tangible action little is done to support these statements. For example, there's an entire sustainability department but it is highly discouraged to ask for time off to attend a climate rally or raise a complaint about the mountains of collateral printed to advertise the latest staff discount, lest you 'rock the boat' too much. Truthfully, if you are passionate about fashion/beauty/luxury I wouldn't recommend David Jones as a workplace because your creativity will be stifled. It's an archaic machine that is resistant to change, and it perfectly embodies why brick and mortar department stores are failing against their modern online competitors.

2.0
6 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Amazing colleagues, the people on your team are supportive and friendly, they will help the time go past quicker and support you through the tough times. Flexible with working hours for students and a great employee discount.

Cons

Fake superiority embedded into the culture by management to make front line sales staff feel patronised and used. Sales managers and supervisors are rarely competent, simple training in business administration and basic leadership skills would go a long way. So much focus on David Jones financial services. The 'hard sell' for the David Jones American Express card bestowed upon front line sales to deliver is disgusting. Ask any sales manager the last time they delivered a Amex Card, the answer would be consistently poor - Great example you're setting. Terrible, cheap Christmas parties where they ask the staff to pay for entry and two drinks each. No real appreciation for staff efforts, unless your management of course.

Viewing 1 - 3 of 1,344 Reviews

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