Pros
This is a financially stable company in today's times. Leadership at the very highest levels is proactive and have a vision. Close knit groups really support each other. The rank and staff in the company really work hard and would do well with timely recognition. Some of the leadership development programs have a lot of worth as compared to some other competitive companies. The subsidized cafeteria is well received by the general population. American Express does very well to identify risks and try to mitigate them. This has held the company in good stead during the economic ups and downs.
Cons
Although the management believes in talent retention; not every one gets promoted from within. Sometimes it is important as to how much successfully you network with your leaders. Some people 'get away with murder' while some others have to work hard to get appropriate recognition. Although the channels of communication are being used adequately, there is a scope for improvement on the timeliness of this communication. In some of the departments, staff has become complacent due to their tenure whereas some new hires are really not qualified to work in a company of this size. Attitude is the key for success.