Poor Service from American Express Switzerland - Anonymous employee American Express Employee Review

1.0
28 Oct 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Reward points and in the past whilst service has been fairly good now I have a major issue with the lack of communication.

Cons

Extremely poor customer service is currently being exhibited by Swiss staff who FAIL to follow up on promised communication and solutions.

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5.0
4 July 2026
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Pros

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Cons

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5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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