customer service sales - Customer Care Professional American Express Employee Review

3.0
1 Oct 2015
Recommend
CEO approval
Business outlook

Pros

good management, good benefits and good training sales oriented , good benefits , average pay , average work life balance ,good training bonus can be lucrative if offered

Cons

work weekends many targets to meet , company outsourcing all the time . micro managed and call volume can be overwhelming , life work balance is not very good , no rest between calls and customer service surveys are expected to be excellent to get bonus

Explore other reviews about American Express

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

flexibility. good communication from leaders. opportunity to learn more

Cons

l little rigid- must do things a certain way.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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