Great place to work at - Customer Care Professional American Express Employee Review

5.0
22 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Lots of benefits that are offered to you as an employee. Schedule flexibility, excellent customer service internally. Great career opportunities

Cons

Be mentally prepared for stressful work. American Express has a reputation of providing one of the best possible customer services worldwide, so the level of customer engagement is high. Be prepared to deal with angry, rude customers most of the time, who will not take "no" as an answer.

Explore other reviews about American Express

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work. Highly recommend

Cons

I don’t have any negative thoughts

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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