Home loans CSR - Customer Service Representative Capital One Employee Review

* The work is exciting - get to work with new tech (AI) * Great work environment - they really value work/life balance

* Highly bureaucratic. Makes it hard to get things done. * Roles and responsibility misalignment often causes too-many-cooks -n-the-kitchen problem

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.