Great pay and benefits, but bad culture - Director Capital One Employee Review

1.0
5 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Great pay and good benefits. Supports a family-oriented culture, sort of..(people regularly leave the office early to beat traffic/pick up kids, but also has a culture of working consistently late or on weekends/vacations.)

Cons

Biggest problems are: 1) Way too many meetings, especially when it's performance management season (2x year) and for senior leaders - making them inaccessible to their teams. 2) Very top-down culture 3) Performance management is twice per year, and brings a host of frustrations with it: - Because there is a forced distribution, and ratings impact bonuses, it creates a ton of stress for everyone as they rush to deliver results before the deadline - Managers have about 30+ hrs in June and 30+ hrs in Oct/Nov of meetings in which they have to calibrate their ratings with others on the team (and the ratings are not shared with associates until Jan at the earliest) The above combination has led to very high levels of burnout on my team, which hasn't changed in a few years according to all associate surveys.

Explore other reviews about Capital One

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, supportive leadership, and meaningful creative work with opportunities to learn and grow.

Cons

There can be a learning curve due to the size of the organization and the number of internal tools and processes.

3.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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