Great company - Sales Development Representative Genesys Employee Review

5.0
1 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Open time off They value mental health! Working on their diversity equity and inclusion (slowly but at least they are trying)

Cons

Constant changes to tech stack You can take a lot of time off but you’ll have a bunch of work to come back to that makes it almost not worth taking the time

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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