Things Aren't What they Used to Be - Anonymous employee Intuit Employee Review

2.0
30 July 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great benefits - Good work/life balance (although, I'm a bit concerned about how that will be moving forward) - Frontline team is amazing - some of the best people I've worked with

Cons

Overall, I feel like we've developed into a culture that has meetings to plan meetings to discuss meetings to think about making a decision to actually do something. It's sad - for us to compete with small, fast moving companies, we can't live in a situation of constant management oversight and fear. The level of trust in frontline employees has been taken away, and it now feels like micromanagement is the in thing. My whole team has openly complained about the direction from leadership. When we execute against goals and miss something else, the blame is placed on us, and not on those who set the goals and told us to run at them. There needs to be accountability up the chain - bad decision making starts at the top. However, in this new culture (largely predominant in San Diego), the blame game is part of everything.

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3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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