Pros
My boss (who is called a lead, because Intuit can't call anything by the name any other company would). The pay is good for a part-time job.
Cons
Please know that you will be a trained robot. There is a required way to start a call, a required way to end a call, a ridiculous hierarchy in terms of how to get support, and if you don't follow it, one of the leads on Slack will post a pre-written message about what you're supposed to do. Post in the wrong Slack channel? Another pre-written message. Getting close to 45 minutes on your phone call? If you don't post something, a lead will harass you until you explain why. The different programs we use are confusing and there are constant issues. You have to clear your cookies and cache regularly in order to get anything done. That's ridiculous. It took a week - and four support requests - to get my computer where it was functional. The training videos you really need are confusing. I also took training on workplace violence, even though it was a training path for remote tax support employees. I took training on proper workplace etiquette; again, I'm remote. I took training on what I'm supposed to do when I travel to a foreign country. One more time: I am a seasonal tax support person working from home. I am not going to France to meet with a government official who might try to bribe me (yes, this was in the training, although I'm not sure if it was France.) Everything is based off of performance metrics: your time on the phone, your resolution percentage, your survey reviews. Metrics, metrics, metrics. If you want to be criticized for not talking for two minutes while you are researching a complex tax issue, then this is the place for you.