Pros
Great humans working together to help solve customer problems. From the top down to bottom up, the majority of folks you meet along the way are kind and genuine and helpful. Like any big company, there are sometimes politics or agendas that trickle down from the VP level, but ultimately, the working teams are just a great, collaborative bunch to work alongside. Senior management has been amazing throughout the pandemic, putting a huge emphasis on employee well being and mental health, while continuing to adapt to support the changing needs of small businesses. They have continued to move on Diversity & Inclusion efforts - already ahead of other Tech companies, but have continued to make efforts and policies this year to reinforce efforts in this area.
Cons
Promotion process can be challenging: it's designed more to prove you've been performing the job at the next level already (with a portfolio to support it) as opposed to exceeding at your current level and ready for the next challenge.