Overall a good company to work for. - Customer Service Representative Intuit Employee Review

4.0
25 July 2014
Recommend
CEO approval
Business outlook

Pros

Everyone you work with is like family. The company makes it very fun and rewarding for the employees. Great benefits and opportunities for lateral moves within the company.

Cons

A lot of company restructuring, along with company layoffs for outsourced jobs. Communication between management and the lower level agent isn't as transparent as it should be.

Explore other reviews about Intuit

5.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Cons

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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