Lost focus on product and people - Anonymous employee Intuit Employee Review

2.0
27 Aug 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, and great training programs. There is a huge process focus and some of the thought leadership in process development is astoundingly good.

Cons

It is a great case study in how a poor, politically motivated leadership with a narrow stock price focus can so totally underutilize the tremendous people and process assets. There are still great people at the company but they are overshadowed by a big layer of managers and leaders who are reaping the benefits of the works of employees that have long since left the company. The result is that the company hasn't produced any significant products, nor has it managed to convert any of the acquisitions into profitable ventures. When the last true in-house product in a technology company was developed 30 years ago (Quicken), and the company is running on the fumes of prior acquisitions - payments, QB, TurboTax - that are all over a decade old, I say run away as fast as you can.

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3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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