Still working out the kinks - Tax Associate Intuit Employee Review

4.0
6 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Constantly evolving technology that makes the role easier perform and information easier to access. Lots of incentives. Room for advancement.

Cons

Assistants are fairly new customer service roles so the kinks are still being worked out. No dedicated / focused meetings for just this role. Breakdown in communication as to the role of an assistant vs what the tax preparers believe the assistants should do.

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5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic bonuses, pick your own hours

Cons

Capped hours in off season

3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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