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      Intuit

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      Intuit reviews

      Bait and Switch - Strategic Account Manager Intuit Employee Review

      3.0
      15 June 2025
      Strategic account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Great benefits -Opportunity to work with many customers in different verticals

      Cons

      Recruited to be a Strategic Account Manager for Intuit's new platform. There is nothing strategic about this role. We are glorified customer support reps with unrealistic KPIs and quotas. The only way you will get close to quota is if you are part of a special group of Account Mangers who are fed leads. Leadership in the business unit is so unorganized and there is no clear direction.

      avatar
      Intuit Response
      11mo
      Thank you for sharing your experience. We’re glad you found value in the benefits and the opportunity to work with a diverse customer base. We’re sorry to hear that the role didn’t align with your expectations. Clear role definition and strong operational support are essential, and we’re continuously working to ensure our teams are set up for success with the right tools, direction, and transparency. We’ll be sure to share your insights with our People Experiences team. We appreciate your contributions during your time at Intuit and thank you for your feedback.

      Explore other reviews about Intuit

      5.0
      6 July 2026
      Tax assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay. Overtime, loyal team the supervisors are really concerned about you. They make sure you are trained and have help when taking calls.

      Cons

      It’s seasonal and then it’s over.

      3.0
      13 June 2026
      Service and support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

      Cons

      They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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