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Liberty Mutual Insurance

Engaged employer

Good work environment, some problems with staffing - Auto Claims Adjuster Liberty Mutual Insurance Employee Review

4.0
21 July 2013
Recommend
CEO approval
Business outlook

Pros

Overall it's a good work environment, the people are really cool for the most part and they're willing to help when you're first starting out. The managers are mostly laid back and don't micromanage at all. They're pretty flexible about time off if you ask in advance, but obviously there are limits for certain days (around holidays, etc.). The pay is way better than most of the other jobs I looked at

Cons

The biggest downside is the turnover. A lot of people in my department have quit or transferred, meaning other people get stuck with their unfinished work. It's frustrating to have to take responsibility for someone else's work, especially if they didn't do their job properly in the beginning.

Explore other reviews about Liberty Mutual Insurance

5.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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