3.0
14 Apr 2026
Former employee
Recommend
CEO approval
Business outlook
Pros
Great team, great people, nice benefits and hybrid/remote working experience.
Cons
This role is basically a sales role—your 'actual' performance is directly tied to how much you can upsell or cross-sell to existing customers. Meanwhile, customers are effectively paying a premium for the sales support they receive. Overall, service and support quality has been declining, yet customers are being asked to pay more.